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Job description

Agency Department Industry, Tourism and Trade Work unit Territory Business Centre

Job title Customer Service Officer Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $66,773 - $71,746 Location Darwin

Position number 17269 RTF 306080 Closing 06/10/2024

Contact officer Amanda de Vries, Senior Team Leader on 08 8982 1742 or amanda.devries@nt.gov.au

About the agency www.business.nt.gov.au | https://industry.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/Job Details?rtf Id=306080

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people

with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please

discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE

website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to

the OCPE website.

Primary objective

As a team member, assist businesses and individuals with licensing requirements, new business, grants, and Government assistance

programs. Provide services on behalf of internal and external Agencies by receipting and processing Licences and be the primary call

and contact centre for the Department.

Key duties and responsibilities

1. Ensure customer satisfaction and provide a positive, empathetic, and professional attitude towards customers at all times.

2. Deliver a continuously high standard of Customer Service to meet the needs of all internal and external clients and provide

administrative support to internal and external Agencies and Departments.

3. Respond to a range of public enquiries, face-to-face, call centre or electronic methods. Provide clear, accurate, business and

licence information and guidance and liaise with other agencies, Departments, and organisations.

4. Accept and process a wide range of licence applications in a timely, efficient, and accurate manner utilizing multiple NT

Government systems.

5. Receipt NT Government Revenue, reconcile daily transactions, and prepare bank deposit slips and NT Government banking.

6. Operate the Australian Business Licensing Information Service (ABLIS) database and provide accurate information on licences

required to operate business in the Northern Territory across three tiers of Government.

7. Keep records of customer interactions, transactions, comments, and complaints.

8. Contribute to the development and maintenance of documented procedures to provide consistent and quality services to clients.

Selection criteria

Essential

1. Experience in front line Customer Service including concise delivery of regulatory and accurate business and licence information,

or similar experience demonstrating the ability to quickly learn these processes.

2. Excellent written and verbal communication skills and the ability to work effectively across a variety of communication channels

for the efficient and accurate transfer of information to external and internal stakeholders.

3. Demonstrate strong communication skills and be able to convey information with the ability to effectively communicate with a

diverse range of people and cultures and the ability to successfully negotiate when dealing in difficult situations.

4. Time management skills, being able to meet deadlines accompanied by an ability to handle a number of tasks concurrently and

demonstrated ability to enter accurate and timely data using a range of computer programs.

5. Numeracy skills plus experience in receiving and processing cash and electronic financial transactions.

6. Ability to maintain confidentiality at all times and undergo Criminal History Name Check.

Desirable

1. Good understanding of the Northern Territory Government and a sound knowledge of relevant licence legislation for the purpose

of assessing and approving applications.

Further information

When choosing to apply for this position, the applicant should consider the full requirements of the position in aligning their work

experience and capabilities to this role. Please refer to the Capability Leadership Framework

Approved : August 2023 Marita Cabot, Director Territory Business Centre, and Occupational Licensing

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