Customer Experience Expert

September 12, 2024

O'Brien Glass Industries Limited

Singleton

Our Customer Service and Administration Team is the first point of contact to our Auto Glass customers.

Our Auto Glass Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running!

This is a brand new Service Centre Location - Our team will be relocating from Muswellbrook to Singleton in October 2024.

Days: Monday - Friday 9.30am - 3.00pm
Must be flexible with hours as they may be subject to change.
Hours: 25 hours per week
$31.50ph + Super

About the Role:

Face to Face customer service
Greeting customers and visitors at reception with a positive, helpful attitude.
Ensuring our customers have the best experience within the Branch
Answering customer inquiries via telephone, email, and in-person.
Provide support to the manager and the running of daily operations
Effectively keeping customers updated on delivery lead times
Undertake repair inspections on vehicles
Explore customer needs and educate on our full scope of services
Issue invoices and raise job authorities as required
Scheduling repair bookings
Source suitable resolutions to customer concerns and follow up customer queries

About You:

Professional communication and presentation skills
Excellent and clear verbal and written communication skills
MUST have a current drivers licence!
Ability to resolve issues and create solutions for customers
Support the Branch manager with administrative tasks
Ability to work in fast paced workplace
Excellent time management and prioritisation skills
Intermediate to Advanced Microsoft Office skills

Benefits:

Supportive and collaborative team environment
Growth and development opportunities
Competitive salary
Reward and Recognition programs

Realise your potential and build a great career with O’Brien and Apply today!

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

We regret to inform you that this job opportunity is no longer available