Customer Onboarding Specialist

September 12, 2024

'COS

Lidcombe

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

More about our benefits

Flexible hybrid workplace
Competitive remuneration with excellent bonus scheme
Generous Reward and Recognition programs
Ongoing training and career development programs
Access to free Mental Health programs
Birthday leave
Convenient location with onsite parking
Employee discounts on full product range
Opportunity to participate in community welfare and charity initiatives

More about what you’ll do

Reporting to the National Implementation and Sales Support Manager, this role will focus on executing projects for the on-boarding of new and existing COS and Muru Office Supplies (MOS) customers.

Key responsibilities include:

Oversee the entire implementation process from project initiation to acceptance, as well as the execution of existing customer contract changes, always keeping internal and external stakeholders up to date on project status
Work with new and existing customers to understand procurement needs and provide them with tailored solutions
Communicate effectively all billing, accounts payable, purchasing and delivery processes with the customers
Pinpoint issues and roadblocks for the project team, and ensure appropriate solutions are defined to better suit the customers’ needs
Assist and handle any enquiries which come via the implementation inbox

More about you

The ideal candidate will possess the following:

Experience in managing customer onboarding and implementation processes..
Experience with interacting with customers at all levels via all communication mediums, in particular face to face
Driven individual who can work autonomously and within a team
Ability to lead, influence and negotiate all new and existing implementations and projects (including integration)
Project management (strong ability to multi-task and juggle multiple projects on the go)
Ability to think outside the box and offer solutions suitable for the customer and COS (commercially minded)

More about COS

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

Through the success of our business COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

Founded in Australia 45 years ago, today with over 600 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!

How to Apply
Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.

COS can offer you not just a job but a career.

If you are interested, we'd love to hear from you!

We regret to inform you that this job opportunity is no longer available