Job Opportunities in Australia

Job description

Agency Department of the Attorney General Work unit Public Guardian and Trustee

and Justice

Job title Customer Service Officer Designation Administrative Officer 5

Job type Full time Duration Ongoing

Salary $88,297 - $92,687 Location Alice Springs

Position number 46150 RTF 304803 Closing 23/09/2024

Contact Officer Peter Johnson, Team Leader Inquiry and Engagement on 1800 810 979 or peter.johnson@nt.gov.au

About the agency https://pgt.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/Job Details?rtf Id=304803

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF

YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

To provide a high level of customer service and support across all functions of the Public Guardian and Trustee including the

provision of information relating to guardianship, financial and trust management, advance personal planning, estate

administration and will making/storage services.

Key duties and responsibilities

1. Engage with stakeholders and service providers, undertake inquiries and collect documentary evidence with regard to

applications for adult guardianship under the Guardianship of Adults Act 2016 .

2. Facilitate the Public Guardian and Trustee’s provision of information and detailed reports to the Northern Territory Civil

and Administrative Tribunal (NTCAT) including attendance at Hearings.

3. Assist in the administration of financial trusts and estates of deceased persons, including the identification of

beneficiaries and assets, the realisation of assets, management of assets, asset liquidation and estate distribution.

4. Assist in the development of legal documents including applications for guardianship, probate, letters of administration,

wills, Advanced Personal Plans and similar.

5. Respond positively to change with a commitment to ongoing improvement and professional development, act

professionally at all times and operate within the boundaries of agreed policies and procedures.

Selection criteria

Essential

1. Knowledge and understanding of guardianship and trustee activities, including trust management, estate administration,

drafting of wills and Advance Personal Plans or ability to acquire this knowledge quickly.

2. Demonstrated experience working within legislative frameworks, policies and standards particularly in areas related to

disability, seniors/aged care and/or financial management.

3. Effective communication and negotiation skills with the ability to engage professionally with people from diverse

backgrounds and handle customer interactions sensitively and tactfully.

4. Demonstrated financial management, time management and organisational skills, including task prioritisation,

adaptability to changing demands and maintaining accurate records with attention to detail.

5. Ability to conduct enquiries and analyse verbal and written information, handle confidential information responsibly,

and utilise relevant computer systems efficiently, including Microsoft Office, financial management, trust accounting

and/or client management databases.

6. Excellent verbal and written communications skills including the preparation of complex formal reports.

7. Proven ability to develop and maintain effective relationships with key stakeholders, ensuring high levels of customer

service.

Desirable

1. Tertiary qualification in law, accounting, financial management, human services, business management or related field

2. Certificate IV (Government) Investigation, Training and Assessment or other relevant expert field