HEALTH PROGRAM MANAGER 1

September 16, 2024

State of Arizona

Phoenix

FULL TIME

DEPT OF HEALTH SERVICES
The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

HEALTH PROGRAM MANAGER 1
Job Location:

Address: 150 N. 18th Avenue
Phoenix, AZ 85007

Posting Details:

Salary: $50,600

Grade: 20

Job Summary:

Under the direction of the Deputy Bureau Chief, this position will manage all home birth, late registrations, delayed birth, and foreign born applications in the Bureau of Vital Records, assisting in investigations, researching state statutes, processing and assisting with technical system issues, and other office activities as needed.

Responsibilities include but are not limited to:

Manage all home birth, late registration, delayed birth, and foreign-born applications/files.
Review initial applications for home birth, late registration, delayed birth, and foreign-born for completeness.
Create and send all correspondence to applicants for home birth, late registration, delayed birth, and foreign-born files.
Review all evidentiary documents submitted for home birth, late registration, delayed birth, and foreign born for accuracy, completeness

and ensure documents meet regulations.

Review all evidentiary documents for potential fraud.
Will have access to sensitive databases and information.
Prepare and route all home birth, delayed birth, and foreign-born files for review by leadership.
May assist in performing fraud investigations.
Working with the Office Chief to draft programmatic letters and assist in maintaining the program's Standard Operating Procedures and Policies.
Ensuring that policies, procedures, and desk manuals are established and updated as necessary ensuring the program operates in compliance with governing statutes and rules.
Implementing continuous quality improvement through review of standard work for the Bureau and trains other staff and will be pivotal in testing the current system and working with IT to resolve issues related to system performance.
Maintaining and sharing information and data of a very confidential nature.
Providing direct services to Bureau of Vital Records (BVR) customers such as customer service functions, records management, security, and fraud investigations.
Supporting the Vital Records team and maintaining a knowledge of associated Statutes and Regulations.

Job Duties:

Manage all home birth, late registrations, delayed birth, and foreign-born applications/files. Review initial applications for home birth, late registrations, delayed birth, and foreign-born for completeness.
Create and send all correspondence to applicants for home birth, late registrations, delayed birth, and foreign-born files. Review all evidential documents submitted for home birth, late registrations, delayed birth, and foreign born for accuracy, and completeness and ensure documents meet regulations.
Review all evidentiary documents for potential fraud. Will have access to sensitive databases and information.
Prepare and route all home birth, delayed birth, and foreign-born files for review by leadership.
Ensuring that policies, procedures, and desk manuals are established and updated as necessary ensuring the program operates in compliance with governing statutes and rules.
Records management including but not limited to; updating / maintaining program policies and procedures and desk manuals.
Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

General office procedures and practices
Knowledge of or ability to learn Vital Records Statutes and Regulations
Knowledge or ability to learn Vital Records policies and procedures.
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skills in:

Customer service techniques
Use of office equipment and computer systems
Interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies
Database and systems development
Establishing priorities
Critical thinking and problem solving techniques
Excellent oral and written communication skills

Ability to:

Perform assigned tasks in a timely, responsive and accurate manner
Communicate information both orally and in writing
Communicate based on an individual's level of understanding
Make independent decision and exercise sound judgment in making decisions with regards to compliance and enforcement based on professional education, programmatic experience and training
Must be able to establish and maintain good working relationships
Critically review of policies, procedure documents, statutes, and administrative rules
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree or related education in public health or similar degree that fits the job description. One year professional work experience with general public health principles.

Pre-Employment Requirements:

Driver's License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Tammy.Kaczmarek@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

We regret to inform you that this job opportunity is no longer available