September 10, 2024

Beebe Healthcare

Lewes

FULL TIME

POPULATION HEALTH - COMMUNITY HEALTH WORKER

Why Beebe?:

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

In addition to competitive compensation and wellness benefits (medical, dental, vision, and prescription) Beebe Healthcare also offers:

Sign-on and Referral Bonuses for select positions
Tuition Assistance up to $5,000
Paid Time Off
Long Term Sick accrual
Employer Contribution Plan
Free Short and Long-Term Disability for Full Time employees
Zero copay for drugs on prescription plan for certain conditions
College Bound 529 Savings Plan
Life Insurance
Beebe Pers via Work Advantage
Employee Assistance Program
Pet Insurance

Overview: This role is a frontline population health worker who is also a trusted member of the community and/or has a close understanding of the community served. This trusting relationship enables the Community Health Worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competency of service delivery.
Responsibilities:

Assist patients and families in navigating and accessing healthcare, community services, and resources
Promote adoption of healthy behaviors
Build and maintain relationships with patients via telephone, clinic sites, mobile health clinics, home visits, and community locations
Provide appropriate training and oversight
Support providers and Care Coordinators with care management and community outreach
Promote, maintain, and improve the health of patients and families
Behave professionally and promote values of respect, exceptional service, continuous improvement, safety, trust, and transparency
Pursue excellence in improving community health status
Be patient-centered, flexible, and organized
Assess social needs using a standardized social barrier assessment tool
Link participants with community resources to address health-related social needs
Link participants to clinical and administrative services
Assess functional and social needs of members and collaborate to develop and implement solutions
Establish goals and care plans to meet functional and social needs
Implement care plans
Work collaboratively with the multidisciplinary team to address medical, functional, and social barriers to care
Bridge gaps for previously un-engaged patients and those with lost contact
Identify, refer, and coordinate available community resources for non-medical needs
Ensure patient access to services
Register and schedule patients in the EMR
Accurately document in patients' electronic medical records (EMR), using Athena and/or Cerner
Document patient interactions for follow-up purposes
Provide patient and family education regarding follow-up needs during visits
Participate in organizational quality initiatives
Participate in multidisciplinary team meetings to optimize care delivery (e.g., Microsoft Teams virtual meetings)
Commit to the mission, vision, and strategic goals of Beebe Healthcare, integrating values of compassion, integrity, and performance

Qualifications:

Ability to travel up to 50% of the time for field-based work Schedule is Monday - Friday, 8:30am to 5:00pm with possibility of need-based flexibility
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Demonstrates sensitivity and empathy in dealing with patients and families under stress.
Uses knowledge and judgment in assisting patient and families in problem solving.
Utilizes decision making skills in evaluating alternatives and determining best plan of action.
Works under pressure of time and shifting priorities.
Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness and efficiency.
Adapts to changing patient and/or organizational priorities.
Ability to drive to and from a variety of settings in varying weather conditions.
Excellent organizational skills. Knowledgeable of local community resources.
Previous experience as a CHW and knowledge of community resources highly desirable.
Soft Skills: Knowledge of culture and values of communities served Familiarity with the resources available in Sussex County Ability to work with diverse care teams
Exhibit independent professional judgement within boundaries of role, but the ability to consult and engage with other team members for improved patient outcomes
Valid Delaware driver's license and access to an insured automobile that lists employees on the insurance policy.
Familiarity with Microsoft Office applications (i.e., Word, Excel, Outlook). * Ability to deal with frequent changes, delays, and/or unexpected events.
Ability to establish positive, supportive, and trusting relationships with and among patients, their family members, and colleagues.
Ability to work collaboratively and effectively within a team.
Ability to take the initiative, problem-solve, and make decisions.
Having empathy and compassion for those struggling with their health and issues in their lives.
Strong oral and written communication skills in English. * Strong oral and written communication in Spanish is preferred but not required. * Strong organizational and effective time management skills.
Willingness to advocate for patients in the healthcare setting.
Willingness to learn new things (such as new computer programs, i.e., Unite Delaware; or new skills).
Minimum Qualifications High School Diploma or GED. At least two years related experience with community engagement and/or health (i.e., medical assistant, classroom assistant, CHW, outreach worker, volunteer, etc.). Additional education may substitute for required experience.

Preferred Qualifications:

3+ years of experience in working with at risk populations
2+ years residing within Sussex County
Previous experience as a CHW and knowledge of community resources highly desirable.
CHW Certification 1+ years of knowledge of Medicare/Medicaid population
Field based experience: Certified Nursing Assistant / Home Health Aide, or Medical Assistant
Bilingual fluency in Spanish and English
Experience working in managed care

Competencies Skills: