Job Opportunities in United States
September 17, 2024
State of Arizona
Phoenix
FULL TIME
Supervisor, Error Resolution
ARIZONA DEPARTMENT OF REVENUE
Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Supervisor, Error Resolution
Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Job Location:
Address: 1600 W. Monroe Street, Phoenix, AZ 85007
Posting Details:
Salary: $26.4424/hour (annualized at $55,000)
Grade: 22
Closing Date: Open Until Filled
This position may be available for a hybrid work schedule to include one (1) day per week of in-office presence, and the remaining time available for remote work, within Arizona. This hybrid work schedule is based upon the department's business needs and continual meeting of expected performance measures.
Job Summary:
Grade: 22
Closing Date: Open Until Filled
This position may be available for a hybrid work schedule to include one (1) day per week of in-office presence, and the remaining time available for remote work, within Arizona. This hybrid work schedule is based upon the department's business needs and continual meeting of expected performance measures.
The Supervisor, Error Resolution is responsible for supervision for an Error Resolution Team, as assigned, which consists of team members analyzing, investigating, and adjusting tax documents and payments for a variety of tax types within the Tax Accounting System (TAS). This role oversees the operations of the Error Resolution Program, and collaborates with internal and external stakeholders to meet agency and taxpayer needs.
Job Duties: Job Description - Supervisor, Error Resolution.pdf
Check out the attached job description for more details!
Job Requirements:
Education & Experience
Licenses & Certifications
Knowledge/Understanding
Skills
Abilities
Additional Job Demands
- Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
- Minimum of five (5) years’ tax error resolution or related experience
Licenses & Certifications
- None
Knowledge/Understanding
- Knowledge and understanding of banking credits and debits, accounting and taxation
- Knowledge of the integrated tax system (TAS)
- Knowledge of statutes applicable to tax reporting
- Knowledge of confidentiality requirements regarding tax information
- Knowledge of return filing instructions and electronic filing requirements
- Knowledge of Federal and State laws, rules and regulations
Skills
- Strong verbal, written, and listening communication skills
- Strong mathematical skills to include addition, subtraction, multiplication, division, average, percentage, and interest
- Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations to meet deadlines.
- Effective interpersonal skills and demeanor
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, Power Point; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
- Proficient in the use of tax reporting systems such as TAS
Abilities
- Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
- Ability to work both independently and collaboratively as part of a team
- Ability to build, motivate, engage, develop/grow, and retain a high performing team
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to build strong working relationships and partnerships with internal and external customers and stakeholders
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
- Ability to stay up to date on current tax laws, statutes, regulations, codes, and court rulings
- Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Additional Job Demands
- In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
- Bachelor’s Degree in Business, Public Administration, Accounting or a related field
- Experience with Continuous Improvement/LEAN
- Previous experience with program and people management
The final candidate will be required to abide by the the following pre-employment checks:
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Employment and Education Verification
- State and Federal Criminal Background Check, including fingerprinting
- Arizona Tax Filing Records Check
- If applicable, ASEDRA Authorized Driver Identification Check
The State of Arizona provides a world class comprehensive benefits package including:
- Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
- Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
- Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Human Resources-Talent Team. Requests should be made as early as possible to allow time to arrange the accommodation.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If you have any questions, please contact the ADOR Human Resources-Talent Team at talentgroup@azdor.gov for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If you have any questions, please contact the ADOR Human Resources-Talent Team at talentgroup@azdor.gov for assistance.
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