September 17, 2024

State of Arizona

Phoenix

FULL TIME

AREA PROGRAM MANAGER

DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

AREA PROGRAM MANAGER - SPECIALTY DISTRICT
Job Location:

Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012

Posting Details:

Salary: $70,300.05

Grade: 21

Closing Date: September 23, 2024

Job Summary:

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as an Area Program Manager with the Specialty District. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

Manages and coordinates the Support Coordination functions for the members within the District, with emphasis on programming and ensuring all federal and state requirements are complied with and documentation is complete, including case records. Ensures consistency in Support Coordination, implementation, and overall applications.
Works with programs/resource development to ensure services and providers are acquired to meet the needs of the members as ascertained by Support Coordination. Establishes and maintains good rapport and open communication.
Attends meetings with community advocates, advisory committees, providers, managerial, and administrative staff. Provides input on designs for systems and work plans. Develops, approves, and implements strategies, goals, objectives, policies, procedures, and guidelines to define those systems and area operations relevant to the District and Division, as well as for the delivery of multiple services.
Provides follow-up on incident reports & unusual incident reports by tracking that appropriate actions are taken to eliminate Rights violations, potential abuse or neglect, and other areas of concern. Interacts with other staff or agencies, such as Quality Control Licensing, Department of Child Safety (DCS), Adult Protective Services (APS), Program Review Committee (PRC), Human Rights Committee (HRC), etc., as necessary.
Acts as liaison to behavioral health Support Coordination, and the mental health agencies/providers they deal with, to problem-solve difficult cases. Attends staff meetings to assist Support Coordinators to focus on the philosophy, policies, and procedures of District and Division. Ensures cost effectiveness studies are completed when required. Works health care issues with the Managed Care Unit.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities. State budget and planning process. Local, state, and federal resources.
Principles of human service planning and program development.
Division philosophy regarding service delivery and methods of supervision. Special needs of the developmentally disabled (DD) population.
Design and use of comprehensive data services.
Principles of training & development.
Research and analysis components of organizational problem solving.

Skills In:

Oral and written communication.
Planning, developing, implementing, administering, managing, monitoring, and evaluating developmental disabilities support services, training programs, and health related services.
Coordinating and administering through subordinate supervisors a network of home and community-based services to members with developmental disabilities.
Analyzing complex problems and identifying and implementing solutions.
Decision making, crisis management, negotiation, organization, supervision of personnel, delegation, and leadership.
Creative thinking and group dynamics.

Ability to:

Analyze complex situations accurately and quickly adopt an effective course of action.
Manage a complex array of projects with rapidly shifting priorities and timelines.
Analyze various data reports, search, evaluate, and make decisions. Plan, organize, & manage time effectively.
Establish and maintain effective working relationships/communication with diverse individuals and community groups, such as members, parents/families, professionals, providers, advocate, and community planning organizations, elected officials, agency employees, media, and the general public.
Provide leadership to groups and individuals.
Consistently exhibit above average skills in reading, comprehension, calculation, negotiation, delegation, policy formulation, and leadership.

Selective Preference(s):

The ideal candidate for this position will have:

A minimum of 5 years’ experience in applying federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery to individuals with developmental disabilities, which must include a minimum of 1 year of supervision of professional staff.
Case management and Behavioral Health experience working with ID/DD/SMI populations preferred.

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Joseph Deserio at (480) 589-4222 or JDeserio@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 589-4222 or JDeserio@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.