HEALTH PROGRAM MANAGER 3

September 17, 2024

State of Arizona

Phoenix

FULL TIME

DEPT OF HEALTH SERVICES
The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

HEALTH PROGRAM MANAGER 3
Job Location:

Address: 150 N. 18TH Avenue
Phoenix, AZ 85007

Posting Details:

Salary: $63,825

Grade: 22

Job Summary:

This position is responsible for the management of a team within the Bureau of Vital Records (BVR). This position oversees and is responsible for planning, organizing, staffing, directing, and coordinating the staff and activities conducted within a team which consists of health program managers, program project specialists, and customer service representatives. This position leads the team in issue resolution using proven approaches that are known to result in improvement.

The Statewide System of vital records is dependent upon having critical electronic systems to support the collection of all vital events in the State of Arizona. This position is responsible for overseeing the outreach, site visits, and delivery of training and technical assistance to our 15 county partners, birth recorders, funeral homes, and medical certifiers so that they may operate their vital records functions. This position oversees the team that ensures that all system users complete the required training for system access and that users are updated and maintained. Oversee the team that manages the electronic system application requests for access and requests for database access by intra-agency and inter-agency employees; monitor user rights; ensure that all system users are adequately trained and monitored. Oversees the team that ensures that the vital records electronic systems operate correctly so that users can submit vital records data accurately; are adequately trained in the correct means to collect and submit information for a vital event; ensures timeliness of submitted vital events for registration; and records are in compliance with national standards. This position is responsible for ensuring the vital records electronic registration systems are operating correctly and to communicate with the team or vendor if issues should arise.

This position is the main point of contact and critical in the relationships with ADHS BVR stakeholder and partner groups, including but not limited to national, local, tribal, and border health agencies, and others in the public health community to address epidemiological and training efforts of the ADHS BVR stakeholders and partners statewide who assist in the registration and issuance of vital events in the State of Arizona.

Job Duties:

Responsible for overseeing the outreach, site visits, and delivering of training and technical assistance to our 15 county partners, birth recorders, funeral homes and medical certifiers so that they may operate their vital records functions.
Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, and preparing evaluations). Oversees and is responsible for planning, organizing, directing and coordinating the staff and activities conducted within the team.
Oversee the team that manages the electronic system application requests for access and requests for database access by intra-agency and inter-agency employees; monitor user rights; ensures that all system users are adequately trained and monitored.
Develop policies, procedures and desk manuals to reflect best practices; ensure compliance with various vital records staff and partners.
Interprets statutes, rules, policies and procedures to be used in providing guidance to stakeholders and partners.
Coordinates requests for linkage to vital records to ensure confidentiality and necessity of the request.
Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Thorough knowledge of Arizona Revised Statutes and Rules pertaining to Vital Records as well as the National Center for Health Statistics Model Law.
Public sector program administration of a program with complex requirements.
Statistical analysis, database design, system testing and evaluation, a variety of training methods, and research methods.
Various reporting tools and training tools such as Learning Zen.
Performance Management (PM), Continuous Quality Improvement (CQI,) and Lean methodologies.

Skill in:

Critical thinking.
Project management.
Problem resolution activities.
Organizational management and task prioritization.
Developing and evaluating performance measures.
Developing and maintaining productive working relationships with a large number of partners and stakeholders.
Excellent written and verbal communication.
Statistical reasoning and data management.

Ability to:

Excellent written, verbal, and presentation skills.
Converting technical documents to user-friendly formats.
Communicate, collaborate and provide consultation to internal and external stakeholders that work on vital records data issues.
Efficiently manage multiple projects, apply critical thinking to enhance problem resolution, to plan, assign and coordinate the flow of work within the section.
Independently develop performance metrics.
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in public health or related field and 2 years experience or at least 8 years in public health preferable with a background or experience in vital registration.

Pre-Employment Requirements:

Driver's License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Tammy.Kaczmarek@azdhs.gov.. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

We regret to inform you that this job opportunity is no longer available