Job Opportunities in Nigeria
October 17, 2023
Mevron
Ibadan
FULL TIME
Support Representative
Support Representative
Mevron is seeking a dedicated Support Representative to be the frontline of our customer support team. As a Support Representative, you will play a crucial role in ensuring the satisfaction of our riders and drivers. You will assist in resolving issues, answering inquiries, and providing exceptional support to our valued customers. The ideal candidate is a proactive problem-solver with excellent communication skills and a customer-centric approach.
Responsibilities:
Requirements:
Join our dynamic team at Mevron and help shape the future of the Super App ecosystem by driving customer demand and delivering an unparalleled user experience. Apply now to become a valuable part of our growing organization!
Mevron is seeking a dedicated Support Representative to be the frontline of our customer support team. As a Support Representative, you will play a crucial role in ensuring the satisfaction of our riders and drivers. You will assist in resolving issues, answering inquiries, and providing exceptional support to our valued customers. The ideal candidate is a proactive problem-solver with excellent communication skills and a customer-centric approach.
Responsibilities:
- Customer Support: Provide timely and effective support to riders and drivers via phone, email, chat, or other communication channels.
- Issue Resolution: Investigate and resolve customer inquiries, concerns, or complaints in a professional and empathetic manner.
- Knowledge Base: Maintain a deep understanding of Mevron's services, policies, and procedures to provide accurate information to customers.
- Data Entry: Accurately record and document customer interactions and transactions using our support systems.
- Feedback and Improvement: Collect customer feedback and share insights with the team to improve service quality.
- Escalation Handling: Escalate complex issues to higher-level support or management as needed, while ensuring swift resolution.
- Compliance: Ensure compliance with company policies and standards in all customer interactions.
- Team Collaboration: Collaborate with colleagues and other departments to address customer issues and improve service.
- Continuous Learning: Stay updated on industry trends, new features, and improvements to Mevron's services.
Requirements:
- Bachelor's degree in Marketing, Business, or a related field. Additional certifications in marketing or customer experience is a plus.
- Proven experience in demand generation, user engagement, or customer experience management, preferably within the tech industry or ride-sharing/super app ecosystem.
- Prior customer service experience preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to think on your feet.
- Empathy and patience in dealing with customer issues.
- Tech-savvy with the ability to navigate support systems.
- Ability to work in a fast-paced and dynamic environment.
- Availability to work in shifts, including evenings, weekends, and holidays as needed.
-
Fluent in English; knowledge of local languages is a plus.
- Familiarity with CRM software, data analytics tools, and marketing automation platforms is advantageous.
Join our dynamic team at Mevron and help shape the future of the Super App ecosystem by driving customer demand and delivering an unparalleled user experience. Apply now to become a valuable part of our growing organization!
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