Job Opportunities in Nigeria
October 16, 2024
PressOne Africa
Lagos
Customer Support Specialist
Press One Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands.
We are recruiting to fill the position below:
Job Position: Customer Support Specialist
Job Location: Lagos
Job type Full time
Job Overview
We are recruiting to fill the position below:
Job Position: Customer Support Specialist
Job Location: Lagos
Job type Full time
Job Overview
- We are seeking a Customer Support Specialist to join our growing team. As a Customer Support Associate, you will play a crucial role in ensuring customer satisfaction by providing timely and effective technical support.
- The ideal candidate would respond to enquires and issues, provide timely solutions, and deliver a high level of customer service to ensure client satisfaction.
- This role requires strong problem-solving skills, excellent communication abilities, and a solid understanding of our systems and products.
- Provide first-level technical support to customers via phone calls, email and chat,
- Identify and resolve customer issues efficiently, ensuring a positive customer experience.
- Ensure timely resolution of issues in accordance with service level agreements(SLA).
- Maintain a deep understanding of our products and services to assist customers effectively.
- Conduct product demos and walk-through sessions to assist customers in understanding our products.
- Escalate complex issues to higher-level technical teams when necessary.
- Collaborate with product engineering to improve product usability and address recurring technical issues.
- Collaborate with team members to share knowledge and improve overall service quality.
- Work flexible shifts, including nights, to ensure 24/7 availability of customer support.
- Candidates should possess a Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- At least One year experience in a technical support or customer support role.
- Familiarity with CRMs and ticketing systems.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work in a shift-based environment.
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced, innovative startup environment.
- Career growth and development opportunities.
- Collaborative and supportive team culture.
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