Job Opportunities in Nigeria

October 14, 2024

Taiwo Salam & Co. Properties Ltd

Ibadan

CONTRACT & FULL TIME

Customer Support and Call Assistance Specialist

We are looking for a skilled and empathetic Customer Support and Call Assistance Specialist to join our team. This role is crucial in ensuring excellent customer experiences by handling inbound calls, responding to inquiries, resolving issues, and providing support through various communication channels. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to resolve issues efficiently while maintaining a positive rapport with customers.
Responsibilities:
  • Handle Customer Inquiries: Manage inbound calls, emails, and chat messages from customers, addressing their inquiries, concerns, and requests.
  • Problem Solving: Troubleshoot and resolve customer issues by providing accurate information, instructions, and solutions.
  • Escalation Handling: Identify complex or unresolved issues that need escalation, and coordinate with the appropriate teams to ensure prompt resolution.
  • Customer Follow-Up: Ensure timely follow-up with customers to guarantee their issues are resolved and confirm satisfaction.
  • Maintain Records: Accurately document customer interactions and track issues in the company's CRM system for future reference and data analysis.
  • Provide Product and Service Information: Explain products, services, or policies clearly and effectively to help customers make informed decisions.
  • Collaborate with Teams: Work closely with the technical and support teams to address any recurring issues or report product feedback from customers.
  • Maintain Customer Satisfaction: Uphold a high level of professionalism and empathy during interactions to ensure customers feel heard and supported.
Requirements:
  • Experience in Customer Service: At least 1-2 years of experience in customer support, help desk, or a call center environment, with a proven track record of delivering excellent customer service.
  • Communication Skills: Strong verbal and written communication skills. Ability to explain solutions clearly and in a friendly, professional tone.
  • Problem-Solving Skills: Strong analytical and troubleshooting skills to quickly identify customer issues and provide practical solutions.
  • Empathy and Patience: A customer-first mindset with the ability to stay calm, listen attentively, and demonstrate patience, especially in handling difficult or emotional customers.
  • Technical Proficiency: Basic understanding of common computer applications, CRMs, and call management systems. Ability to learn new software and processes quickly.
  • Multitasking Abilities: Ability to manage multiple conversations and tasks simultaneously in a fast-paced environment without compromising quality.
  • Time Management: Strong organizational skills with the ability to manage and prioritize tasks effectively, meeting response time goals.
  • Team Player: Ability to work well within a team and contribute to a positive team environment while also being able to work independently when necessary.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: ₦50,000.00 - ₦150,000.00 per month

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