Job Opportunities in India
October 16, 2024
Lunawat Gems
FULL TIME
Customer Support Agent (Email)
Key Responsibilities:
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Speak with the employer
+91 9530066667
- Respond to customer emails promptly and professionally, addressing inquiries related to products, services, and company policies.
- Troubleshoot and resolve customer issues, providing clear and effective solutions.
- Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Identify common customer concerns and suggest improvements to enhance the customer experience.
- Develop and maintain FAQ and knowledge base articles to assist customers with self-service options.
- Monitor email channels for trends, customer feedback, and areas for improvement.
- Participate in training and development activities to stay updated on product knowledge and customer service best practices.
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer support or a similar role, especially in an email-based environment.
- Exceptional written communication skills, with a focus on clarity and professionalism.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency with customer support software (e.g., Zendesk, Freshdesk) is preferred.
- Ability to manage multiple tasks effectively and prioritize workload.
- A customer-centric attitude with a commitment to delivering high-quality service.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- total work: 1 year (Preferred)
Speak with the employer
+91 9530066667
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