Job Opportunities in India
October 17, 2024
Lunawat Gems
FULL TIME
Customer Care Representative - Email Support
Key Responsibilities:
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Speak with the employer
+91 9530066667
- Respond to customer inquiries via email in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Address customer concerns and resolve issues to ensure customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve complex issues.
- Identify trends in customer inquiries and provide feedback to improve processes.
- Assist in creating and updating email templates and FAQs.
- Stay updated on product knowledge and company policies.
- High school diploma or equivalent; degree preferred.
- Proven experience in customer service or a related field.
- Excellent written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and attention to detail.
- Proficient in using email systems and customer service software.
- Ability to work independently and manage multiple tasks effectively.
- Experience in [industry-specific knowledge] is a plus.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
Speak with the employer
+91 9530066667
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