Players Club Representative

September 13, 2024

Prairie Band Casino & Resort

Mayetta

FULL TIME

Players Club Representative - FT

Opens Players Club accounts, provides customers with information regarding the property and its amenities, greets buses, and actively markets and promotes current and upcoming property promotions and events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Motivates new guests to join the Players Club and cultivates relationships with current members on the gaming floor.
Welcome guests as a representative of Prairie Band Casino & Resort and provide information concerning casino programs and amenities, hotels and restaurants, and the Players Club loyalty program. Issue promotional amenities, redeem coupons, maintain accurate records in Players Club accounts, and maintain inventory control records.
Ensures accuracy of gaming patron data when accessing and updating account information
Must project professionalism, and a consistently friendly and outgoing personality.
Greets arriving buses with a friendly and welcoming demeanor, providing assistance, information, and amenities as needed.
Utilize a public address (PA) system to deliver announcements, notifications, and communications in a professional and engaging manner.
Ensures Players Club area is clean and free of safety hazards while keeping a clean, well-stocked workspace.
Handles guest feedback and concerns professionally and within established guidelines. Escalates issues as necessary to ensure prompt resolution.
Provides superior and personalized guest service to all gaming patrons.
Collaborates with other departments to coordinate Players Club promotions and events.
Adheres to regulatory, departmental, and company policies in an ethical manner.

KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required

Must be at least 18 years of age
Basic mathematic proficiency
Excellent customer service skills, prefer at least one year prior customer service experience
Must be detail oriented and possess basic record keeping skills
Pleasant and easily understood speaking voice, required
Have the ability to read, write, speak and understand English, bi-lingual a plus
At least one year of basic computer experience, preferred
Must be willing to work both independently and as part of a team
Available to work a schedule which may include nights, weekends, holidays, and overtime as needed
Willingness to meet professional appearance standards as prescribed by Prairie Band Casino & Resort Team Member Handbook
Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook

Preferred
High school graduate or GED

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodation
Respond to visual and aural cues
Operate in mentally and physically stressful situations
Must be able to bend, reach, kneel and grip items while working at assigned area
Must be able to stand for long periods of time (7-8 hours)
Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computer, fax machine, and photo copier
Able to tolerate areas containing secondary smoke

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

We regret to inform you that this job opportunity is no longer available