Resort Ambassador

August 6, 2024

Prairie Band Casino & Resort

Mayetta

FULL TIME

The Resort Ambassador acts as a liaison between the guests and the resort, providing exceptional hospitality, resolving concerns, and ensuring guests have a seamless and enjoyable experience throughout their visit.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for welcoming guests on property, and educating them about available services, promotional opportunities, and special events.
Provide engaging, entertaining, and inspiring guest service.
Facilitates seamless communication between guests and Executive Casino Hosts, addressing inquiries, facilitating reservations, assisting with player development efforts & events, and providing prompt assistance. Assist with Marketing events and promotions, Players Club, and VIP Services Lounge as needed.
Motivates new guests to join the Players Club and cultivates relationships with current members on the gaming floor.
Expert in all aspects of casino services such as promotions, events, property amenities & hours of operation.
Ensures accuracy of gaming patron data when accessing account information.
Adheres to regulatory, departmental, and company policies in an ethical manner.
Offer personalized recommendations and assistance to enhance guests’ experience.
Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols.
Collaborates with other departments to evaluate guest needs and resolve issues effectively.
Serves as a representative of the casino while participating in off-property functions such as charitable events, conventions & trade shows.

KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required

High school diploma or GED.
1 year in gaming operations, outside sales, telemarketing, service/hospitality or equivalent combination of education and related experience.
Must be 21 years of age.
Must be able to effectively demonstrate the ability to sell current promotions and events.
Excellent guest service skills as well as interpersonal skills, with a genuine passion for serving others and ensuring each guest feels valued.
Must be able to work both independently and as part of a team.
Excellent organization and communications skills both written and verbal.
Must meet professional appearance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook.
A record of satisfactory performance and reliability in all prior and current employment.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations
Must be able to bend, stoop, reach, kneel, twist and grip items when necessary
Must be able to respond calmly and make rational decisions when handling guest demands in a fast paced environment
Respond to visual and aural cues
Have the ability to read, write, speak and understand English, bi-lingual a plus
Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computer, fax machine, and photo copier
Able to tolerate areas containing secondary smoke
Operate in mentally stressful situations

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

We regret to inform you that this job opportunity is no longer available