Development Services Representative

September 16, 2024

City of Glendale, AZ

Glendale

FULL TIME

Description

About Us:

The City of Glendale’s Development Services Department is made up of the Building Safety, Planning, and GIS/Mapping Divisions. These Departments serve the City and its citizens to ensure building code standards are met, structure plans are reviewed to ensure safety and proper code/zoning requirements are adhered to, all planning and development projects have had a through permit review process, and that the latest GIS databases and Maps have all the latest information.

The Role:

The Development Services Representative performs a variety of general technical, administrative, and clerical support tasks for the Development Services Department, to include providing public counter customer service for both residential and commercial projects.

Salary:

This position is:

FLSA non-exempt, and will earn overtime for any hours worked over 40 in a week.
A Grade 314 with with an hourly salary between $24.9611 - $37.4418.

Benefits:

The City of Glendale offers a generous benefits package with competitive rates that become effective on the 1st of the month following 30 days of employment. You can review the FY25 Benefits Guide (Download PDF reader) or visit the City of Glendale’s Benefits page for more information.

Holiday, Vacation, and Sick Leave:

Regular status positions offer:

The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave to celebrate their cultural or religious holidays throughout the calendar year.
Vacation leave accrues at:
- 5.33 hours per pay period (138 hours/17.25* days per year)
- Increases to 6.12 hours after 5 years
- Then caps out at 7.6 hours after 10 years of service.
Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year).

Days per year estimates are based on an 8-hour work day.

Retirement:

This position participates in the Arizona State Retirement System (ASRS).

The current contribution rate is 12.27%.
Contributions are mandatory, and are collected each pay period.

Why Choose Glendale:

The City of Glendale is the West Valley’s entertainment nexus; whether it’s attending a world-class sporting event at State Farm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently.
At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Essential Functions

Coordinates the intake, recording, and dissemination of various documents, requests, payments, plans, reports, and other review items through the review process in an efficient and timely manner.
Assists developers and the public at the counter, over the phone, or by email by explaining the City's development process, code requirements, reviewing residential plans, issuing permits, and coordinating and tracking the progress of commercial development projects.
Analyzes, interprets and enforces the plumbing, building, electrical and mechanical codes and the zoning ordinances for residential room additions and for electrical, plumbing or mechanical changes to residential projects.
Coordinates documentation, inquiries, communication, scheduling, inspections, closeout, and acceptance in the construction process.
Communicates with applicants on permit status, obtains information on incomplete documents, and resolves permit conflicts.
Calculates plan submittal fees, plan review, and permitting fees.
Checks documents for validity, accuracy, and completeness of information, records, files, and electronically distributes related information.
Assists and provides direction to customers with permit applications, government forms, and other documents.
Enters data into computer systems, processes transactions, compiles documentation, and generates reports.
Periodically assists customers in scheduling and providing status for building inspections.
Maintains tracking system and other software programs for plans submitted from time of permit application to permit issuance and certificate of occupancy.
Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

Minimum Qualifications:
One year of college level course work in planning, building construction, or a related field or one year of experience in planning, building construction, or a related field.
Building, Construction, or Inspection knowledge is preferred but not required.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.
Knowledge of:

Computers and their application to the development process
Building construction techniques, and building, electrical, mechanical, plumbing and fire codes
Building inspection procedures
Zoning ordinances and City codes
Development process, procedures, objectives and standards
Development engineering and landscaping relative to development activity
Other Governmental Agencies' regulations such as the State Registrar and the State Board of technical registration

Ability to:

Establish and maintain effective working relationships with developers, architects, engineers, homeowners, contractors and the public
Communicate effectively verbally and in writing
Read, interpret and explain construction plans, maps and other development and construction related documents
Perform basic mathematical calculations
Successfully resolve problems involving contractors, developers, homeowners and City staff
Explain code requirements and development or plan review procedures and fees to persons with various backgrounds
Provide quality customer service while functioning regulatory capacity
Coordinate the schedule of construction projects
Recognized and diffuse potentially hostile situations with customers
Work independently and perform tasks involving numerous details

Success Factor Classification Level:
Foundational: To view the success factor definitions please click here. (Download PDF reader) (If needed, click here to download PDF reader).

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.