Council Assistant

September 4, 2024

City of Glendale, AZ

Glendale

CONTRACT

Description

The Role:

The Council Assistant provides professional and administrative support for City Council members including research, analysis of data, problem and dispute resolution, preparation of newsletters, reports, and neighborhood communications, and program or project management.

The ideal candidate for the role will have a Bachelor's Degree in Public Administration, Political Science, Communications, Public Relations or a related field and two (2) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.

Benefits:

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the FY24 Benefits Guide or visit the City of Glendale’s Benefits page for more information.

Holiday, Vacation, and Sick Leave:

Contract status position’s offer:

The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.
Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.
Sick leave accrues at 4.4 hours per pay period (114 hours per year).

Retirement:

This position participates in the Arizona State Retirement System (ASRS).
Contribution is mandatory, and the current contribution rate is 12.29%.

Essential Functions

Investigates and answers sensitive phone calls, citizen inquiries, and complaints; provides information, resolves problems or refers calls to the appropriate person for action.
Analyzes, interprets and prepares oral and written reports on research findings.
Assists the City Council Members, provides general support and assistance on administrative matters.
Develops strategies with Council members on activities and issues; keeps Council advised of organizational and community issues.
Composes correspondence, newsletters and neighborhood communications on behalf of City Council members as required.
Serves as the Council representative to citizens including tracking issues and cases in the Request for Service System and reports trends to City Council members and the City Manager's Office.
Performs research on assigned problems or issues, analyzes findings and develops reports and recommendations.
Assists with planning, coordinating, and monitoring special programs or projects initiated by Council members.
Plans, manages and attends Council district neighborhood meetings and other official events with Council members.
Researches and writes speeches, speaking points and oversees preparations and distribution of all written materials including correspondence, newsletters.
Develops and prepares scripts for Council members Glendale Today shows.
Monitors Council District Discretionary Fund budgets, ensures proper documentation for expenditures.
Directs and coordinates the work of office support staff as required per project.
Researches and provides background information and materials for meetings, reports, speeches or correspondence.
Serves as council representative at City, district, or community functions as necessary.
Maintains records and statistics; prepares updates and reports for Director of Intergovernmental Programs.
Provides follows ups with departments on behalf of council members.
Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

Bachelor's Degree in Public Administration, Political Science, Communications, Public Relations or a related field and two (2) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge of:

City government operations, organizational structure, city officials and their functions
The basic principles and practices of public administration
Basic research and analysis techniques, methods, and procedures
Ordinances, codes and policies governing city operations

Ability to:

Communicate effectively, orally and in writing
Identify and access resources for problem resolution
Deal tactfully with citizens and resolve conflicts
Establish and maintain effective working relationships with City officials, governmental agencies, City employees at all levels, and the general public
Work independently and perform tasks involving numerous details
Use discretion and judgment in dealing with confidential, politically sensitive and controversial issues
Research and resolve citizen problems and complaints
Attend occasional evening and weekend city, district or community events

Success Factor Classification Level - Foundational
To view the success factor definitions please click here. (Download PDF reader) (If needed, click here to download PDF reader).

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.