Job Title: Front Desk Officer
Location: Victoria Island, Lagos
Employment Type: Full-Time
Salary: N100,000
Resumption Date: November 1, 2024
Job Summary Lotus Fitness and Health is seeking a personable and organized Front Desk Officer to be the first point of contact for our gym members and visitors. The ideal candidate will manage the reception area, handle member inquiries, and ensure smooth operations at the front desk. This role requires a friendly attitude and the ability to maintain professionalism in a fast-paced environment. Key Responsibilities
Greet and welcome gym members, clients, and visitors in a friendly and professional manner.
Manage the reception area, ensuring it is clean, organized, and presentable at all times.
Answer phone calls and respond to emails in a timely and polite manner.
Provide information to clients regarding gym membership plans, schedules, and services.
Manage bookings for fitness classes, personal trainers, and equipment use.
Handle member check-ins and registrations using the gym’s software system.
Process payments, issue receipts, and maintain accurate transaction records.
Assist with administrative tasks such as filing, reporting, and data entry.
Ensure proper security protocols are followed, including verifying access for members and guests.
Handle member complaints and inquiries professionally and escalate to management if needed.
Monitor inventory of front desk supplies and place orders when necessary.
Requirements
Minimum of an OND or equivalent qualification.
Previous experience in a front desk or customer service role is an advantage.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
Ability to multitask and manage time effectively.
Strong attention to detail and problem-solving abilities.
Friendly, approachable, and customer-focused demeanor.
Availability to work during specified hours.
Working Hours
Monday to Friday: 6:00 AM – 9:00 PM
Saturday: 7:00 AM – 7:00 PM
Job Type: Full-time Pay: ₦100,000.00 per month Experience: