Job Opportunities in Nigeria
November 2, 2024
Recruitment TISC
Lagos
FULL TIME
Customer Service Representative
Job Overview
Our client is a seeking a proactive, friendly, and customer-focused Customer Care Representative to join our team on Lagos Island. In this role, you will be the first point of contact for our customers, responsible for delivering an exceptional customer service experience. You’ll assist customers with inquiries, handle complaints, and ensure smooth communication to maintain customer satisfaction and loyalty.
Key Responsibilities
Pay: Up to ₦140,000.00 per month
Application Question(s):
Our client is a seeking a proactive, friendly, and customer-focused Customer Care Representative to join our team on Lagos Island. In this role, you will be the first point of contact for our customers, responsible for delivering an exceptional customer service experience. You’ll assist customers with inquiries, handle complaints, and ensure smooth communication to maintain customer satisfaction and loyalty.
Key Responsibilities
- Customer Support: Respond to customer inquiries and resolve issues through phone, email, and live chat channels promptly and professionally.
- Order Assistance: Assist customers in placing, tracking, and managing their orders, providing updates and resolving any delivery issues.
- Problem Resolution: Identify, troubleshoot, and escalate customer issues to the appropriate departments if necessary, ensuring quick resolution.
- Product Knowledge: Maintain a strong understanding of my Scooty.ng products and services to assist customers effectively and recommend relevant solutions.
- Feedback Collection: Gather customer feedback to share with management for continuous improvement in our products and services.
- Documentation: Keep detailed records of customer interactions, complaints, comments, and actions taken for future reference and quality assurance.
- Customer Follow-up: Conduct follow-up calls or emails with customers to ensure satisfaction and provide additional support if needed.
- Education: Minimum of OND/HND or Bachelor's degree in any relevant field.
- Experience: 1+ years of experience in a customer service or customer-facing role; experience in the e-commerce or logistics industry is a plus.
- Communication Skills: Excellent written and verbal communication skills in English; ability to communicate clearly, professionally, and empathetically.
- Problem-Solving: Strong problem-solving skills with the ability to remain calm under pressure and provide solutions quickly.
- Tech Savvy: Proficiency in using customer service software (e.g., Zendesk, Freshdesk) and basic computer skills (MS Office, CRM tools).
- Organizational Skills: Strong time-management and multitasking skills, with attention to detail and accuracy.
- Team Player: Ability to work collaboratively with cross-functional teams to ensure seamless customer service.
- Availability: Willingness to work flexible hours, including weekends if required.
Pay: Up to ₦140,000.00 per month
Application Question(s):
- What is your current location in Lagos (e.g., Ikeja, Lekki, etc.)
- Customer service: 1 year (Required)
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