Front Desk Attendant / Guest Services

September 5, 2024

MUSE Boutique Hotel Enugu

Enugu

OTHER & FULL TIME

JOB SUMMARY
A Guest Services Agent serving MUSE Boutique Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Front Office experience in the hotel, leisure, and/or retail sector

Strong commercial/business awareness and demonstration of sales capabilities

Calm, organized work ethic with the ability to prioritize and meet deadlines

Excellent supervisory, inter-personal, and communication skills

A passion for delivering exceptional levels of Guest service

· Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
· Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
· Verify/adjust billing for guests.
· Communicate to appropriate staff when guests are waiting for an available room.
· Advise guest of messages.
· Clear departures in computer system.
· Coordinate with Housekeeping to track room status and guest concerns.
· File guest paperwork or documentation.
· Operate telephone switchboard station.
· Run and check daily reports, contingency lists, and credit card authorization reports.
· Supply guests with directions and information.
· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
· Arrange transportation for guests/visitors.
· Count and secure bank at beginning and end of shift.
· Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
· Notify Loss Prevention/Security of any reports of theft.
· Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
· Ensure uniform and personal appearance are clean and professional.
· Maintain confidentiality of proprietary information.
· Protect company assets.
· Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
· Speak using clear and professional language; answer telephones using appropriate etiquette.
· Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
· Comply with quality assurance standards. • Stand, sit, or walk for an extended period of time.
· Perform other reasonable job duties as requested by Supervisors.
Job Types: Full-time, Contract, Permanent
Job Types: Full-time, Permanent
Pay: ₦40,000.00 - ₦50,000.00 per month
Ability to commute/relocate:

Enugu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Undergraduate (Required)

Experience:

customer service: 2 years (Required)

Community Manager

Lagos

Enugu

OTHER & FULL TIME

View Details

September 11, 2024

MUSE Boutique Hotel Enugu

Kitchen Assistant

Enugu

OTHER & FULL TIME

View Details

Explore More Opportunities at MUSE Boutique Hotel Enugu

Job Opportunities in Nigeria

MUSE Boutique Hotel Enugu

Front Desk Attendant / Guest Services

Latest Job Opportunities

Brit Properties Nigeria LTD

English Teacher

Reals Pharmaceuticals Limited

Driver

SENCE

Corporate and Compliance Lawyer

JB Crest Schools

Basic/Secondary School Teacher

Marathon explicit suite

Cook/Chef

Smart Partners Consulting Limited

Cleaning Technician

RealtorMax Project International

Sales Executives

AXA Mansard Insurance Plc.

Sales Advisor

prepclass

Join Prepclass NG as a PhD-Level Expert Tutor in STEM and Emerging Sciences

Fitan Limited

Community Manager

Similar Jobs

Fourcore Integrated Services

Front-end Developer

Mixenz Concepts

Front Desk Representative

BrandDrive

Frontend Developer

Checkers Suites and Apartments

Front Desk Officer / Receptionist

Riverbrand Energy Limited

Front Desk Receptionist

Venmac Resources Limited

Front Office Agent

New Jobs from This Company

MUSE Boutique Hotel Enugu

Waiter/Waitress

MUSE Boutique Hotel Enugu

Sous Chef/Cook

MUSE Boutique Hotel Enugu

Front Desk Attendant / Guest Services

MUSE Boutique Hotel Enugu

Mixologist, Bartender, Server

MUSE Boutique Hotel Enugu

Kitchen Assistant

Jobs Around Me

Quick Links

Contact Us