Job Opportunities in Morocco
September 17, 2024
Cnexia
Rabat
Customer retention specialist (en) Rabat
We are seeking passionate Customer Retention Specialists to join our dynamic team. As a Customer Retention Specialist, you will be responsible for maintaining and enhancing customer satisfaction while identifying opportunities for retention. Responsibilities: - Handle inbound and outbound calls to address customer retention inquiries. - Identify reasons for customer churn and propose tailored solutions to retain customers. - Build trusted relationships with customers to ensure ongoing satisfaction. - Collaborate closely with technical and sales teams to proactively resolve customer issues. - Availability to work full time according to the following schedule
Profil Recherché
24H/ 24H
Profil Recherché
- Previous experience in a similar role, preferably in the telecommunications industry.
- Excellent verbal and written communication skills.
- Ability to effectively manage stressful situations and resolve conflicts.
- Results-oriented with a strong ability to achieve and exceed retention goals.
- An hourly rate paid training from the first month.
- An open-ended contract and Social security.
- A very enticing attendance bonus.
- A Roofless performance bonus system.
- Private free health care with a very competitive rate.
- Free door to door transportation for shift ends.
- Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).
24H/ 24H
We regret to inform you that this job opportunity is no longer available
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