Job Opportunities in Morocco


September 17, 2024

Cnexia

Rabat


Customer retention specialist (en) Rabat

We are seeking passionate Customer Retention Specialists to join our dynamic team. As a Customer Retention Specialist, you will be responsible for maintaining and enhancing customer satisfaction while identifying opportunities for retention. Responsibilities: - Handle inbound and outbound calls to address customer retention inquiries. - Identify reasons for customer churn and propose tailored solutions to retain customers. - Build trusted relationships with customers to ensure ongoing satisfaction. - Collaborate closely with technical and sales teams to proactively resolve customer issues. - Availability to work full time according to the following schedule
Profil Recherché
  • Previous experience in a similar role, preferably in the telecommunications industry.
  • Excellent verbal and written communication skills.
  • Ability to effectively manage stressful situations and resolve conflicts.
  • Results-oriented with a strong ability to achieve and exceed retention goals.
Avantages sociaux et autres
  • An hourly rate paid training from the first month.
  • An open-ended contract and Social security.
  • A very enticing attendance bonus.
  • A Roofless performance bonus system.
  • Private free health care with a very competitive rate.
  • Free door to door transportation for shift ends.
  • Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).
Amplitude horaire
24H/ 24H

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