Job Opportunities in Australia
August 22, 2024
Accenture
Canberra
FULL TIME
Service Delivery Management Specialist
Role: Service Delivery Management
Oversee day-to-day service operations to ensure that service levels meet or exceed company standards.
Monitor and analyze service metrics and performance indicators to identify areas for improvement.
Customer Relationship Management:
Act as the primary point of contact for client inquiries and issues.
Develop and maintain strong relationships with clients to ensure their needs are met and address any service-related concerns.
Process Improvement:
Identify and implement process improvements to enhance service delivery and operational efficiency.
Develop and enforce service policies and procedures.
Team Leadership:
Lead, mentor, and develop a team of service professionals.
Conduct performance reviews, set objectives, and provide training and support to team members.
Problem Resolution:
Handle complex service issues and escalate problems as necessary.
Develop and implement solutions to prevent recurrence of service problems.
Reporting and Documentation:
Prepare regular reports on service performance, customer feedback, and operational metrics.
Maintain accurate records and documentation related to service delivery and customer interactions.
Compliance and Standards:
Ensure compliance with company policies, industry standards, and regulatory requirements.
Monitor service standards and implement quality control measures.
Due to the secure nature of the role, Australian citizens with a federal government security clearance will be preferred.
Benefits of working at Accenture:
About Accenture:
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 3600 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 3600 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
#LI-GM #LI_GM
Oversee day-to-day service operations to ensure that service levels meet or exceed company standards.
Monitor and analyze service metrics and performance indicators to identify areas for improvement.
Customer Relationship Management:
Act as the primary point of contact for client inquiries and issues.
Develop and maintain strong relationships with clients to ensure their needs are met and address any service-related concerns.
Process Improvement:
Identify and implement process improvements to enhance service delivery and operational efficiency.
Develop and enforce service policies and procedures.
Team Leadership:
Lead, mentor, and develop a team of service professionals.
Conduct performance reviews, set objectives, and provide training and support to team members.
Problem Resolution:
Handle complex service issues and escalate problems as necessary.
Develop and implement solutions to prevent recurrence of service problems.
Reporting and Documentation:
Prepare regular reports on service performance, customer feedback, and operational metrics.
Maintain accurate records and documentation related to service delivery and customer interactions.
Compliance and Standards:
Ensure compliance with company policies, industry standards, and regulatory requirements.
Monitor service standards and implement quality control measures.
Due to the secure nature of the role, Australian citizens with a federal government security clearance will be preferred.
Benefits of working at Accenture:
-
Holistic well-being program including health insurance
-
Life & Salary Continuance Insurance
-
18 weeks paid parental leave
-
Long & short-term career break opportunities
-
Structured career development program
-
Local and international career opportunities.
-
Certified as a Family Inclusive Workplace™
-
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
-
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
About Accenture:
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 3600 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 3600 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
#LI-GM #LI_GM
.
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