Delivery Manager, Products and Services

September 9, 2024

NSW Department of Customer Service

Sydney

FULL TIME

Manager, Products and Services 3-year temp assignment
Leads an agile team of analysts, developers, designers and project officers, while working collaboratively with key stakeholders and manages client relationships to ensure timely and delivery of products and services.

Clerk Grade: 11/12
Salary - $139,787 - $161,664 + super
Employment Type: Temp (3-years), Full-time
Location: Pyrmont with flexible working options

This role sits within Births, Deaths and Marriages (BDM) the Identity Security & Digital Division in the IT & Program Delivery team

About the team
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.

Your day-to-day
Leads a team while working collaboratively with key stakeholders and manages client relationships to ensure a smooth delivery of products and services.

To be successful in this role you will demonstrate:

Deep understanding of Agile frameworks including Scrum, Kanban and Lean and how to apply them to digital product development. This includes experience in leading agile ceremonies, understanding agile roles, and artifacts. You will need to lead daily, weekly and monthly agile rituals efficiently, including removing blockers facilitating discussions, decision making and conflict resolution to ensure project delivery and positive outcome.
Manage project budget, resources and deliverables including effectively communicating plans and processes to meet delivery outcomes aligned with stakeholder expectations.
Apply the most suitable agile and lean methodologies including co-ordination with relevant customers and stakeholders, to deliver on project objectives and deadlines.
Ability to provide concise advice and determinations in a dynamic and complex working environment of competing priorities and short time frames across organisational, technical and political boundaries, understanding the context.
Ability to achieve multiple project objectives, given limited resources and tight deadlines, and the need to identify project interdependencies and balance competing demands and priorities and facilitating the development of innovative solution.
Ability to communicate with and aligning multiple and complex government agencies who have conflicting requirements.

To Apply:
Please submit your resume (maximum of 5 pages) and a cover letter (maximum of 2 pages) demonstrating your capability for the role.

Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 20th September 2024, Friday (9:59 am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

We regret to inform you that this job opportunity is no longer available