Job Opportunities in Australia

Job description

Agency Department of Industry, Tourism and Work unit Tourism NT / Marketing Solutions

Trade

Job title Digital Systems Coordinator Designation Administrative Officer 4

Job type Full time Duration Fixed to 30/06/2025

Salary $75,091 - $85,611 Location Darwin, Alice Springs

Position number 22538 RTF 304946 Closing 03/10/2024

Contact officer Ian Crawshaw, Manager Digital Systems on 08 8999 3841 or Ian.Crawshaw@nt.gov.au

About the agency https://tourismnt.com.au | https://industry.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/Job Details?rtf Id=304946

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF

YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Assist in managing the Tourism NT Customer Relationship Management (CRM) platform (Microsoft Dynamics 365) and

provide training and support to staff on the CRM and associated Power Apps. Supervise the Australian Tourism Data

Warehouse (ATDW) management of Tourism NT’s Northern Territory tourism operator listings.

Context statement

The Digital Marketing and Data team at Tourism NT has a mission to maintain and provide the most advanced and useful

digital marketing infrastructure to meet operational and strategic objectives for Tourism NT, whilst delivering expertise in

digital and data strategy, excellence in project delivery and compliance with global data protection regulations.

Key duties and responsibilities

1. Support the Digital Systems Manager in project management, including collaborating with internal and external partners.

2. Assist in researching and developing new digital solutions for Tourism NT.

3. Support the operation of the CRM platform by identifying new features or functionality and creating email templates,

web forms, surveys, and dashboards.

4. Provide training to Tourism NT stakeholders to enhance digital skills in CRM and other systems such as Power Apps.

5. Oversee ATDW's performance against key indicators, including industry engagement, consultation, quality assurance,

and optimisation of ATDW listings on northernterritory.com.

6. Execute administrative tasks such as budget management and small procurement activities.

Selection criteria

Essential

1. Experience providing digital or technical training and/or advice in a professional environment.

2. Strong interpersonal skills and the ability to work with a diverse range of people at all levels.

3. Proficiency in Microsoft 365 and the Power Platform environment.

4. Well-developed written and oral communication skills.

5. Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and work independently

as well as collaboratively in a team.

Desirable

1. Knowledge of the Northern Territory tourism industry and its destinations and operators.

2. Credentials or certifications in Dynamics D365 CRM, Power BI, Azure

3. Experience with CRM systems and/or MS Power Platform.

4. Demonstrated experience in Search Engine Optimisation (SEO), copywriting and accessibility standards.

5. Experience in exporting, formatting, mapping, and analysing data in various formats.