November 6, 2024

Utah Valley University

Orem

FULL TIME

Student Services Assistant I - Graduation

Position Announcement

Who we are:
The Registrar’s Office is a major hub of campus providing a wide variety of services to students, staff, and faculty. We are dedicated to building a culture where people thrive and enjoy where they work. Our office core values are Innovation, Kindness, Trust, Fun, Praise, and Self-Care. Now is the right time to join the UVU Registrar’s Office!

Who we are looking for:
We know that great people are critical to the success of our office, and we are looking to add a proactive, detailed, and team-oriented Student Services Assistant I to our Graduation and Outreach team. A successful candidate will be student-focused, caring, collaborative, teachable, and excited by change and new opportunities. Bring your energy and excitement as we work to improve the student Graduation and Outreach experience!

What you’ll be doing:
Under the direction of the Assistant Registrar for Graduation and Outreach, the Student Services Assistant I is tasked with awarding completed credentials according to University standards and policies. Other responsibilities include reviewing graduation applications and informing students, advisors, faculty, and staff of university policies and procedures relating to graduation.

Additional responsibilities include cross-training in all areas of the Registrar’s Office and assisting team members with a variety of tasks and projects as assigned. Responsibilities are primarily clerical in nature and include precise data entry.

Optional hybrid schedule of one remote workday depending on departmental needs.

Summary of Responsibilities

Informs students, faculty, staff and advisors on graduation requirements, policies, and procedures, including degree requirement substitutions or waivers. Advertises upcoming deadlines as necessary.
Evaluates student performance toward graduation or transfer objectives. Researches, prepares, and issues diplomas as requested. Ensures that all substitutions, waivers, exceptions and any necessary adjustments to student’s programs of study based on transferred degrees and of degree requirements in the degree audit system are properly recorded. Updates student records in the computer system to accurately identify the proper degrees that have been awarded to students.
Prepares and distributes reports on graduation applications and student completion rate each semester.
Assists students in the completion of their applications for graduation. Performs final evaluations of requirements and authorizes the awarding and distribution of degrees.
Maintains accurate inventories of all supplies needed for graduation, including mailing envelopes and labels, diploma covers, etc.
Plans and prepares annual commencement activities each year, including the commencement program, essential reports, Grad Fest check in, and any other related activities.
Performs other duties as assigned including cross training and assisting team members.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with an associate degree plus two years of experience; or a bachelor’s degree; or any combination of related education and experience totaling four years.

Knowledge / Skills / Abilities

Knowledge

Knowledge of department processes, procedures, and policies (training provided).
Knowledge of FERPA regulations (training provided).

Skills

Skills in data entry (training provided).
Skills in Ellucian's Banner student information system (training provided).
Skills in Microsoft Office products: Excel, Word, Power Point, Outlook, Teams, Share Point, One Drive (training provided).
Skills in Qualtrics Experience Management Software (training provided).

Abilities

Ability to accept feedback and change behavior.
Ability to adapt and adjust for the benefit of the team.
Ability to communicate verbally and in writing.
Ability to think creatively and explore improvements to processes and procedures.
Ability to work and compromise effectively with a team.

EEO Statement:
UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.