Housing Counseling Support Specialist

August 22, 2024

Idaho Housing and Finance Association

Boise

FULL TIME

Description:

Why Work with Us?
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.
It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.
Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Housing Counseling Support Specialist. The specialist will play a crucial role in assisting with various counseling and support functions, ensuring the smooth operation of our housing counseling programs.
In this role, you will have the following responsibilities:
Intake Specialist:

Answers all initial housing counseling phone calls for non-IHFA counseling clients, provides information on housing counseling options as well as in-taking client information
Completes initial housing counseling intake assessment
Creates and sends out counseling packets and organizes files upon return
Analyzes financials and inputs into CMS
Assigns counseling files to counselors
Start-up correspondence with servicers
Assists non-IHFA counselors with counseling tasks as needed
Will complete HO250 and will become a certified counselor consistent with new HUD guidelines
Reviews closed files for compliance
Scans/uploads files for storage

Online Homebuyer Education:

Answer support questions for online homebuyer education for all state programs for email/chat/phone
Assists with research and monitoring
Assist with statistical data recording and analysis of demographics of Finally Home! classes
Answer questions related to the live HBE classes
Additional projects on an as needed basis

Data Compilation:

Assist with the data compilation for both homebuyer education as well as all housing counseling provided by IHFA
Tracks housing counseling inquiries and maintains spreadsheets
Data analysis of one-on-one housing counseling files for all IHFA housing counseling cases and IHFA counseling reporting
Reviews closed counselor files and completes checklist

Communication/Correspondence:

Answer general phone calls and perform back up assistance as needed
Clerical functions
Drafting letters/communication with lenders and customers
Follow up with potential housing counseling clients

Customer Service:

Work to ensure customer service needs are met, and guidelines and regulatory requirements are followed while maintaining excellent customer relations

Personal Development:

Participate in training and cross-training on an individual basis with department staff
Foster a team atmosphere
Attend job-related classes and seminars to acquire necessary job-related knowledge

May perform other additional duties and responsibilities as assigned.
Requirements: Position qualifications required are the following: