November 8, 2024

BSA Summit Group

OTHER

Hospitality Services

Direct Report

Hospitality Supervisor

Employee Profile and Desired Traits

High level emotional intelligence
Active in team dynamics, conflict prevention/resolution, and identifying customer needs
Cheerful attitude and servant leadership disposition
Dedicated customer service and people oriented
Adaptability in a fast-paced environment with ability to learn and develop hard and soft skills
Ability to interact with men and women of all ages and maturity levels of staff/customers

Duties Responsibilities

Assist in planning and setting up events like conferences, weddings, and meetings
Prepare event spaces by arranging furniture, equipment, and decorations as needed
Work with clients to understand their needs and make sure their event runs smoothly
Provide excellent service to guests by answering questions and addressing concerns
Help guests with check-in and check-out to ensure a great experience
Monitor events to ensure everything runs on time and according to plan
Coordinate with other hotel teams (catering, housekeeping, maintenance) to support events
Find solutions to problems quickly and guest advocate
Maintain records of event bookings, client feedback, and supplies inventory
Maintain a clean, organized, inspected, neat, and safe work area
Other duties or projects as assigned by SBR leadership
Abide by policies and procedure outlined in the SBR staff handbook

Qualifications & Training

18 years of age or older
Required: high school diploma/equivalent
Preferred: Experience in hospitality and recreational field
General computer knowledge and proficient in Word, Excel, and Power Point
Strong organization and prioritization skills
Ability to use Microsoft Teams daily for work related communication and coordination
Be or become a registered member of Scouting America

Performance Results

Achieves high guest satisfaction through positive feedback and surveys
Events run smoothly and issues are resolved within an hour
Communicates positively with guests and staff to support successful event operations

Physical Requirements

Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
Can pass the physical exam and approved for SBR height and weight requirements HERE

Uniform

Summit staff uniform

Housing

10x12' Platform Tent; Staff Camp

Expected Weekly Hours

45 - 55