November 8, 2024

BSA Summit Group

OTHER

Front Desk Manager

Direct Report

Hospitality Supervisor

Employee Profile and Desired Traits

High level emotional intelligence
Active in team dynamics, conflict prevention/resolution, and identifying customer needs
Cheerful attitude and servant leadership disposition
Dedicated customer service and people oriented
Adaptability in a fast-paced environment with ability to learn and develop soft and hard skills
Ability to interact with men and women of all ages and maturity levels of staff/customers

Duties & Responsibilities

Oversee front desk operations, reservation software, and check-in/check-out procedures
Manage and train front desk staff to provide excellent customer service
Schedule and delegate tasks to ensure efficiency during busy times
Greet guests with a friendly and professional welcome
Address guest inquiries, complaints, and requests quickly and effectively
Follow up with guests to gather feedback and ensure satisfaction
Manage room reservations and update property management system accurately
Collaborate with housekeeping, maintenance, and others for seamless guest experiences
Maintain a clean, organized, inspected, neat, and safe work area
Other duties or projects as assigned by SBR leadership
Abide by policies and procedure outlined in the SBR staff handbook

Qualifications & Training

18 years of age or older
Required: Knowledge of Microsoft Office suite. (Word, Excel, Power Point)
Required: Experience in hospitality or recreational field
Excellent verbal and written communication
Exceptional organizational and prioritization skills, must be a self-starter
Ability to use Microsoft Teams daily for work related communication and coordination
Be or become a registered member of Scouting America

Performance Results

Achieves high guest satisfaction through positive feedback and surveys
Events run smoothly and issues are resolved within an hour
Communicates positively with guests and staff to support successful event operations

Physical Requirements

Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
Can pass the physical exam and approved for SBR height and weight requirements HERE

Uniform

Summit staff uniform

Housing

10x12' Platform Tent; Foxtrot Base Camp

Expected Weekly Hours

45 - 55