Job Opportunities in United States
November 5, 2024
GLOBAL BROTHERS MORIARTY,LLC
Moriarty
FULL TIME & PART TIME
Hotel Front Desk Clerk
POSITION TITLE: Hotel Front Desk
COMPANY:
Best Western Moriarty Heritage Inn,
111 Anaya Blvd, Moriarty, New Mexico, 87035
REPORTS TO: Managing Director / Owner
POSITION SUMMARY:
Their duties include helping guest check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
DUTIES AND RESPONSIBILITIES:
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, self-management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
A university degree in hotel management or a related field with Experience in Front desk or Night Audit in a hotel with clear track record. Excellent computer system skills.
EXPERIENCE:
Bi weekly or Twice monthly
SCHEDULE:
Monday to Friday, Weekends, Holidays Night shift
Work Remotely
Pay: $12.00 - $13.00 per hour
Schedule:
COMPANY:
Best Western Moriarty Heritage Inn,
111 Anaya Blvd, Moriarty, New Mexico, 87035
REPORTS TO: Managing Director / Owner
POSITION SUMMARY:
Their duties include helping guest check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
DUTIES AND RESPONSIBILITIES:
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Proficient administration of the hotel's electronic reservation system
- Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
- Compliance with hotel safety programs and procedures, including emergency and security systems
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Check to see that all charges are assigned to the appropriate departments.
- Follow the End of Day/Night Audit Checklist.
- Must have complete knowledge of emergency procedures
- Balance the day's charges, making corrections as necessary.
- Understanding the principles of auditing and closing out accounts
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, self-management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
- Previous Front Desk Night Audit Experience preferred.
- Cash handling experience a plus
- Proven success in guest service results
- Be an outgoing, welcoming personality for the Hotel
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write English clearly and accurately.
- Be available for work days, evenings, weekends and holidays.
- Time Management skills to meet commitments across multiple departments and roles
- Customer Focus to consistently deliver optimal employee and Customer Satisfaction
A university degree in hotel management or a related field with Experience in Front desk or Night Audit in a hotel with clear track record. Excellent computer system skills.
EXPERIENCE:
- Night audit: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hotel: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Bi weekly or Twice monthly
SCHEDULE:
Monday to Friday, Weekends, Holidays Night shift
Work Remotely
- No
Pay: $12.00 - $13.00 per hour
Schedule:
- Every weekend
- Holidays
- Morning shift
- Associate (Preferred)
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
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