Job Opportunities in United States

Aulani, A Disney Resort & Spa

Aug. 29, 2024

Job Summary:

Responsibilities:

• Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & Spa
• Provide personalized and excellent Guest service to guest inquiries and requests
• Serve as liaison between special attention Guests and other lines of businesses
• Respond to and assist all Guest inquiries and concerns
• Maintain business and guest confidentiality
• Transport VIP Guests
• Always work in accordance with Disney’s Five Keys to provide excellent Disney service
• Complete other relevant tasks with leadership direction

Basic Qualifications:

• Resort hotel operations required
• Valid Hawaii State driver’s license, and clean driving record for the past six months
• Must be able to satisfy and obtain airport security clearances for VIP arrivals
• Strong computer skills a must; ability to learn and work in different computer applications
• Exhibit strong ability to multi-task and focus in a fast-paced environment
• Possess exceptional Guest Service skill, including Guest Service Recovery
• Consistently models the Disney Values, Aulani Values and Disney’s Five Keys
• Comfortable working with high profile Guests and Executive offices
• Able to make operational decisions off of strong existing knowledge of Front Office operations
• Must be a critical thinker and problem solver
• Able to work effectively with minimal supervision
• Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require
• Strong verbal and written communication skills
• Ability to remain professional and helpful when handling complex Guest concerns
• Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa
• Must stay calm in highly stressful situations
• You will need to successfully complete and pass all job-related training after onboarding

Preferred Qualifications:

• College degree or above, major in tourism management or hotel management
• Previous work experience in a luxury hotel/front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Detailed knowledge of Aulani, A Disney Resort and Spa and products
• Proficiency with Microsoft Office products including Microsoft Excel, Word and Power Point

Additional Information:

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $33.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.