Front Office Specialist

September 17, 2024

Solaris Health Holdings LLC

Colorado Springs

CSUA is a Place Where:

You will thrive if you have a passion for empowering and advocating for people while providing the best care possible
You will impact others by working in partnership with people, families, and community partners to strengthen patient outcomes and allowing Patient Care to be at the forefront.

Who We Are: Colorado Springs Urological Associates, PLLC (CSUA) is a union of two patient-centric, top-rated urological practices, tracing its roots back 50 years, Urological Associates and Pikes Peak Urology. In addition, CSUA is also part of Solaris who aligns the skills and talents of 345 providers who care for over 530,000 unique patients each year at more than 135 sites in New York, Ohio, Pennsylvania, Kentucky, Indiana, Illinois, Michigan, and Colorado. Visit?www.solarishealthpartners.com Visit?www.csuro.com.
What We Offer:

Health, dental, vision, employer paid life and disability and pet insurance just to name a few
Paid Time Off
Holiday hours to celebrate what is most important to you
Leadership, Career Development, and Workgroup Opportunities
And more!

GENERAL SUMMARY
The Front Desk Specialist is responsible for clerical tasks such as answering the phones, greeting patients and visitors, scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, check-in and check-out, collecting co-payments, deductibles, and any other patient owed account balance, filing and medical records. The Front Desk Specialists must ensure that all procedures, from pulling correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients.
ESSENTIAL JOB FUNCTION/COMPETENCIES •

Welcomes and greets all patients and visitors, in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using the following proper telephone etiquette:
Being an active listener – focusing on the speaker and the issue being discussed, trying not to interrupt, being aware of non-verbal communication, avoiding talking to someone else
Having good phone manners by answering quickly (at least by the third ring), speaking slowly and clearly, and asking permission before placing a caller on hold o Maintain confidentiality by being cautious about the information given over the phone keeping in mind that other people may hear your conversation o Considering the following: ? Always thank the caller for calling ? Never hang up first ? When taking messages, be as detailed as possible ? Staying calm and polite even when a patient/visitor may not be. • Responsible for keeping the area clean and organized

Registers new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)

Collecting patient past due balances
Scanning incoming faxes
Generate batch transmittal reports for each day
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete within the SBU for all patients.
Ensuring compliance of healthcare regulations, medical laws and high ethical standards.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Performs other position related duties as assigned