Job Opportunities in United States

Responsibilities
The Pre-Kidney Referral Desk Operations Specialist position is a non-patient facing position with administrative responsibilities processing incoming Kidney and Pancreas Transplant referrals. The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include i Pad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.

This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required.

Must be willing to adjust work schedules in response to department or clinical needs.


Qualifications
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable.
Daily responsibilities include, but are not limited to:

• Exposure to electronic health record preferred.
• Ability to work independently, be goal-directed and have strong organizational skills.
• Effectively multitask without compromising quality.
• Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate with individuals and small groups with credibility and confidence.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.
• Turn problems into opportunities by developing innovative and creative solutions.
• Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
• Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
• Must be willing to adjust work schedules in response to department or clinical needs.
• Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse need.
• New patient registration.
• Verifying insurance information.
• Triaging incoming referrals.
• Scheduling patient appointments.
• Communicating with patients, families, social workers, and referral sources.
• Tracking and following up on referrals.
• Requesting records.
• Other duties as assigned.

Exemption Status

Nonexempt

Compensation Detail

$19.57 - $27.02/hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

8hr shift Monday - Friday Typically, 8am - 5pm

Weekend Schedule

No weekends required

International Assignment

No

Site Description


Recruiter

Lauren Hunter