November 7, 2024

GRAPETREE SHORES, INC

Christiansted

FULL TIME

Administrative Assistant

Description:

Job purpose
The Housekeeping Administrative Assistant supports the housekeeping department with various administrative and service duties such as data entry, maintaining and organizing records, ensuing effective communication between team members, other resort departments, guests, and other related duties.
General Job Responsibilities

Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.
Maintain and abide by time clock rules, report to work area on time.
Keep high grooming standards and the work area clean and safe.
Wear, maintain and follow uniform standards.
Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.
Always use guest etiquette.
Follow proper Handling Inquiries/Requests and complaints standards and maintain the guest satisfaction rule.
Use proper telephone etiquette and answering techniques when answering the telephone.
Anticipate guest’s needs, respond promptly and acknowledge all guests.
Always maintain positive guest relations.
Follow proper emergency and safety procedures.
Assist all disabled guests, catering to their special needs as much as possible.
Handle all information given with complete confidentiality and never use any information to your personal advantage nor to the advantage of any other person or entity.

Essential Duties and Responsibilities

Acts as a direct support to management team with daily tasks, organization, delegation, etc.
Communicating with management team and supervisors regarding departures, cleaning status, room moves, discrepancies, no-show’s, VIP arrivals, guest and employee requests
Answering the telephone and appropriately responding to requests
Daily data entry tasks
Maintaining all logs in the housekeeping department, including but not limited to: Employee key cards, radios, departmental inventory, and deep cleans
Auditing SDS books in the department to ensure they are maintained and updated
Liaising with the Purchasing Department on departmental orders, ordering supplies according to management’s discretion and approval
Logging and keeping track of all lost and found items, packing and shipping items back to the guest
Performing service call backs for in-house guests to ensure the highest quality of service
Other duties as assigned