November 7, 2024

GRAPETREE SHORES, INC

Christiansted

FULL TIME

Bellman

Description: General Hospitality Job Responsibilities

Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.
Maintain and abide to time clock rules, report to work area on time.
Keep high grooming standards at all times and keep work area clean and safe.
Wear, maintain and follow uniform standards at all times.
Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.
Use guest etiquette at all times.
Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.
Use proper telephone etiquette and answering techniques when answering the telephone.
Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.
Maintain positive guest relations at all times.
Follow proper emergency and safety procedures at all times.
Assist all disabled guests, catering to their special needs as much as possible.

Essential Duties and Responsibilities

Monitor and maintain the cleanliness of the lobby, hotel entrance and luggage carts throughout the day
Clean and polish all bell services carts as necessary
Ask all guests if they are returning or first time guests and welcome accordingly
Escort guests to their room
Deliver luggage to rooms as quickly and efficiently as possible
Handle group luggage delivery according to standards
Memorize all hotel information to be able to inform guests accurately
Identify fire pull boxes to guests
Identify iceboxes to the guests and offer to bring some in the room
Show all guests how the air-conditioning controls are used
Inform guests of telephone features, proper usage and charges
Show guests fire safety cards and plan on the door
Explain to guests that the hotel provides in room safes at the Front Desk at a minimum charge and accessible on a 24 hours a day basis
Show all guests the comment card and encourage them to complete one during their stay
Explain TV use and programming and clock/radio operation
Explain the contents of the guest service directory
Advise the guests of the guest services offered by the Guest Relations Manager, for restaurant reservations, tours, etc.
Make all deliveries in a timely manner and log in the book. Deliveries of messages, letters, flowers, etc.
Inspect guest room for guest items left in the room upon check-out.
When escorting the guest to the lobby, inquire about guest’s stay. Advise manager of dissatisfied guests
Store and return guest luggage following procedures
Assist guests with transportation needs
Assist doorman loading/unloading guest luggage when necessary
Check our groups efficiently with great attention to detail to avoid misplacing of guest luggage
Answer bell stand telephone within three rings using proper telephone standards
Give assistance with room changes
Check for any assignment pending on the Call sheet and follow up
Assure guest that the Bell Captain or designated Supervisor/Manager assists the guest in recovering lost luggage and follows through until luggage is returned

Requirements: Qualifications

Min. 18 years old
Valid driver’s license

Knowledge, Skills and Abilities

Good communication skills
Customer-oriented
Pleasant personality
Team player spirit
Strong physical condition

Working conditions
This position works in the usual front desk and lobby environment with the usual considerations to space, lighting and air conditioning.