Job Opportunities in United States
September 13, 2024
First National Bank Alaska
Anchorage
Account Services Supervisor
Account Services Supervisor
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers.
Now hiring for our Account Services Unit!
Our Account Services Unit supports operations by reviewing exception items and processing them in accordance with bank standards. The supervisor for this unit oversees the unit team and also works with branches to ensure all items are in balance and to provide additional research and support as needed.
Salary: $51,480/annual minimum. Job/salary offer would be commensurate with experience.
Schedule: Monday-Friday, 8am-5pm
GENERAL PURPOSE SUMMARY
Supervises processing of outgoing and incoming return and exception items, and ensures large currency items are analyzed for potential fraud by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES
Supervises employees in the Account Services Unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in business, accounting, or finance and two years related banking experience; or four years related experience; or equivalent combination of education/training and experience. One-year supervisory experience.
Preferred: Six months item processing or teller experience.
SKILLS and ABILITIES:
Word processing, Outlook and phone experience required. Spreadsheet, ten key by touch, 35wpm keyboarding experience preferred.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is required to occasionally work near moving mechanical parts.
The noise level in the work environment is usually moderate.
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers.
Now hiring for our Account Services Unit!
Our Account Services Unit supports operations by reviewing exception items and processing them in accordance with bank standards. The supervisor for this unit oversees the unit team and also works with branches to ensure all items are in balance and to provide additional research and support as needed.
Salary: $51,480/annual minimum. Job/salary offer would be commensurate with experience.
Schedule: Monday-Friday, 8am-5pm
GENERAL PURPOSE SUMMARY
Supervises processing of outgoing and incoming return and exception items, and ensures large currency items are analyzed for potential fraud by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversees processing and balancing of outgoing and incoming return items.
- Ensures that items exceeding the dollar threshold established by the bank are analyzed for forgeries, expired dates, possible alterations, encoding errors and proper signatures and endorsements; makes return decisions based on bank established criteria.
- Oversees the resolution and processing of exception items.
- Works with branches to make pay, return, or charge-back decisions on large item review transactions requiring further review; assists branches in troubleshooting return item problems and resolving forgery cases involving checks negotiated at other financial institutions.
- Oversees reconcilement of notices with checks and safekeeping and destruction of processed checks.
- Performs other work-related duties as assigned by supervisor.
Supervises employees in the Account Services Unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in business, accounting, or finance and two years related banking experience; or four years related experience; or equivalent combination of education/training and experience. One-year supervisory experience.
Preferred: Six months item processing or teller experience.
SKILLS and ABILITIES:
Word processing, Outlook and phone experience required. Spreadsheet, ten key by touch, 35wpm keyboarding experience preferred.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is required to occasionally work near moving mechanical parts.
The noise level in the work environment is usually moderate.
We regret to inform you that this job opportunity is no longer available
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