May 13, 2024

JUJUR

Brasov

Culture and Communication Trainer - German - Cairo or...

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-speaking employees
Create engaging and interactive training materials, including presentations, workshops, and e-learning modules, to support the learning objectives
Conduct training sessions both in-person and virtually, ensuring active participation and understanding among participants
Collaborate with cross-functional teams to identify training needs and develop targeted learning solutions
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make continuous improvements
Provide one-on-one coaching and support to employees as needed to address specific communication challenges or cultural differences
Stay updated on industry trends, best practices, and cultural nuances relevant to the BPO industry and the German-speaking market
Assist in onboarding new employees, providing cultural orientation and language support as required.

REQUIREMENTS:

Fluency in German (native or near-native proficiency) is essential + fluency in English (both verbal and written)
Bachelor's degree in Communication, Intercultural Studies, Education, or related field. Master's degree preferred.
Previous experience as a trainer or facilitator, delivering culture and communication training programs in a multicultural environment
Strong understanding of cultural differences, communication styles, and business etiquette in both German-speaking countries and the global context
Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences
Experience with instructional design and curriculum development is highly desirable
Effective interpersonal skills with the ability to build rapport and establish credibility with employees at all levels
Flexibility to adapt training methods and content to meet the needs of different learning styles and cultural backgrounds
Proficiency in MS Office Suite and experience with e-learning platforms or Learning Management Systems (LMS) is a plus
Certification in training or coaching (e.g., CTT+, CPLP, ACC) is an advantage.