Job Opportunities in Romania


September 4, 2024

JUJUR

Timișoara


Team Leader - English + Romanian - Team Leader

Position: Team Leader
Location: Timisoara, Romania
Work model: On-site
Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

  • Manages communication and coordinates between the Command centre and the location team.
  • Understand and keep track of key team KPIs. Manage dips in performance with adequate reinforcement plans proactively.
  • Monitors, coordinates, and supervises the daily activities of the staff in the operations team.
  • Manage staffing, Attrition, and Hiring
  • People management and associated responsibilities like performance and development management
  • Manage relationships of the key interfaces of the team and client
  • Able to plan long-term improvements, looking at least 6 months to 1 year ahead.
  • Understanding of processes run by team and ability to bring in improvements and efficiencies within the team.
  • Create a mode of operation to be adhered to by team members in order to maintain good work discipline.
  • Creating second line of command and grooming up potential resources for the next level.
  • Reviewing and tracking performance on a daily basis and providing coaching and feedbacks to employees.
  • Ensure leakage control at all levels like shrinkage, login adherence, productive time etc. and maintain process hygiene.
  • Ensures adherence to all office and process-specific policies by Team and self.
  • Creating improvement plans and tracking efficacy and to take necessary actions accordingly.
  • Coordinate with the Command center and with all internal stakeholders and provide necessary inputs.
  • Must acquire complete process knowledge and supports operations in case of : Preparing reports, maintaining process dashboards, and creating presentations for necessary review by internal and external stakeholders and also lead such reviews as per requirement.
  • To handle complex issues in a process/project to provide more effective solutions.
  • Able to conceive and implement productivity improvements within operations.
  • Manage escalations from internal and external stakeholders.
  • Able to mentor team both technical and functional.
  • Discover training needs and coordinate with local group heads, QA/training and command center to provide the necessary coaching.
  • Train the new employees.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
  • Perform transaction quality audit of the annotations completed by the team members.

REQUIREMENTS:
  • Prior experience in managing Image/Li DAR annotation projects
  • Excellent people management skills should have the experience of a Team Leader for a minimum of 1 years.
  • Good communication skills, should be able to read, write and speak in English
  • Should understand the multicultural environment.
  • Can manage multiple shifts.
  • Ability to drive initiatives in the team with creativity and a long-term vision Have good computer knowledge with an understanding of advanced
  • excel and PPT and other MS office.
  • Having a proven track record
  • Should be a self-motivated achiever
  • Excellent Problem-solving abilities, strong logical analytics

OFFER:
  • The working hours are between 09:00 am-5:00 pm Romania time – from Monday to Friday
  • Dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Warm team atmosphere and fun team events
  • Private health insurance.

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