Job Opportunities in Romania
September 10, 2024
JUJUR
Cluj-Napoca
Chat Customer Support Representative - Slovak - Cluj-Napoca
Position: Slovak Chat Customer Support Representative
Location: Cluj-Napoca, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS:
Location: Cluj-Napoca, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Communication via incoming emails, tickets, and chat with customers in order to solve their issues related to the products
- Customer Order Management
- Secure and deepen client retention, contribute to excellent customer support
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
- C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
-
B2 English
- Preferable college degree or related work experience
- Good MS Office skills and familiarity with ticketing systems
- Excellent customer service skills
- High motivation and enthusiastic approach, self-organized
- Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage.
BENEFITS:
- Transportation dayshifts/nightshifts
- 6 months accommodation if needed
- Up to 200 EUR refund from the first travel to Romania
- After the first year, 200 EUR refund for a travel home
- Meal tickets (30 RON/day) – approx. 150 EUR net/month
- Private medical package
- Paid professional training
- Internal development opportunities - career path
- Discounts with our current partners
- Access to the 7card by Gym pass monthly subscription
- Employee assistance/wellbeing program subscription.
We regret to inform you that this job opportunity is no longer available
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