Technical Customer Support Representative - Macedonian -... - Romania Jobs Opening

September 13, 2024

Brasov

Position: Technical Customer Support Representative
Location: Remote, Romania
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Respond to customers incoming calls and emails regarding their electronic equipment
Ensure customer satisfaction and provide professional technical customer support
Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Identify when the issue should be re-assigned to another department or more senior representative
Keep records of customer interactions, comments, and complaints, and in line with internal procedures
Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.

REQUIREMENTS:

Based in or willingness to move to Romania within a short notice
Native/fluent in Macedonian both verbal and written. Good command in English (minimum B2 level)
Computer literate with sound knowledge of Microsoft Office package
A strong working capacity with general office tools
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being a team player at the same time
Customer-oriented role experience will be considered as an advantage
Academic degree will be considered as an advantage.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Relocation support and accommodation
Private medical insurance
Meal tickets
Performance bonus
Guidance and tools to reach your full potential
And many others!