Job Opportunities in Philippines

Job Overview:
The F&B Receptionist is responsible for managing the front-of-house operations within the Food & Beverage department. This role involves greeting and seating guests, handling reservations, managing guest inquiries, and ensuring a smooth and efficient operation of the dining area. The F&B Receptionist plays a key role in creating a positive first impression and enhancing the overall dining experience for guests.
Key Responsibilities:

• Welcome guests upon arrival with a warm and professional demeanor.
• Manage the seating of guests, ensuring that tables are prepared and organized according to reservations and walk-ins.
• Assist guests with special seating requests and accommodate their preferences as best as possible.
• Handle reservations and booking inquiries via phone, email, or in-person, ensuring accurate and efficient processing.
• Maintain the reservation system and update it with real-time changes and cancellations.
• Confirm and communicate reservations to guests, including special requests or arrangements.
• Provide information about the menu, specials, and restaurant policies to guests.
• Address and resolve guest complaints or issues promptly and professionally.
• Ensure that all guests receive exceptional service and have a positive dining experience.
• Perform administrative tasks related to the F&B department, such as managing the guest waitlist and handling correspondence.
• Assist with managing dining room and bar supplies as needed, including ordering and stocking.
• Maintain cleanliness and organization of the reception area.
• Communicate guest preferences and special requests to the service and kitchen staff.
• Coordinate with other F&B team members to ensure efficient service and guest satisfaction.
• Provide support to event coordinators and help with the execution of special events or functions.
• Process guest payments and handle cash, credit, and debit transactions accurately.
• Ensure that all financial transactions are recorded and reconciled properly.
• Adhere to health, safety, and hygiene regulations specific to the F&B environment.
• Ensure that all safety protocols are followed, including proper handling of food and beverage items.

Qualifications:
· With Pleasing personality
· Excellent written and verbal communication skills
· Ability to multitask and manage time effectively
· Proficient in Microsoft Office
· Able to type 35 wpm minimum
· Strong phone skills
· Demonstrated ability to read, write, and speak English
· Comfortable multi-tasking and prioritizing tasks without guidance
· Excellent interpersonal skills
· Punctual with strong attendance history
Job Type: Full-time