Job Opportunities in Nigeria
October 21, 2024
Fadac Resources and Services
Lagos
FULL TIME
Service Center Manager
Our client is a leading service & retail-based company in Nigeria with a commitment to providing the best electronic products, installation, and after-sales services. Due to expansion, they need a Service Centre Manager.
Location: Lagos
JOB RESPONSIBILITY:
Work Location: In person
Location: Lagos
JOB RESPONSIBILITY:
- Daily Service Operation Handling
- Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)
- Daily TAT monitoring
- Escalation monitoring and handling
- Revenue generation from OOW and AMC.
- Technical support for all the products for repair and service.
- Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis
- Training arrangement for Service centre (CRM/ERP, Customer Service & Technical)
- SOP implementation of Service Operation.
- Spare Part planning and warehousing for service operations, across service centres.
- Dealer escalation resolution and issues handling.
- Customer satisfaction and Happy calling
- Call center management handling.
- Oversee the daily operations of service centers – In line with the organization’s Vision
- Motivate and Engage Service Team to Create a Great Customer Experience
- Developing Promotion strategies for OOW & AMC sales
- People Management
- Timely implementation of Promotions, price update and directives from HO.
- Provide excellent customer service and support to clients
- Prepare detailed reports on service performance and feedback.
- Minimum 5 years related experience in Electronics Service Centre
- Bachelor's degree (BE preferred)
- Ability to effectively communicate with people at all levels and from various backgrounds
- Receptive to Travel
- Resource Management & Project Management experience
- Excellent writing skill
- Fluent in MS Office & Prior experience of ERP operation.
- Fluent in English and local Language.
- Team Handling
Work Location: In person
Latest Job Opportunities
October 26, 2024
Lordwin Group
Architech with String 3D Modeling and Video Animation Skills
Lagos
FULL TIME
View DetailsSimilar Jobs
September 5, 2024
MUSE Boutique Hotel Enugu
Front Desk Attendant / Guest Services
Enugu
OTHER & FULL TIME
View DetailsNew Jobs from This Company
October 21, 2024
fadac resources and services
Assistant Branch Manager.
Lagos
FULL TIME
View Details