Job Opportunities in Nigeria

October 21, 2024

Workatlas Consult

Lagos

FULL TIME

Service Delivery Executive

  • Oversee the end-to-end delivery of services for clients across multiple companies.
  • Ensure that service agreements, SLAs, and KPIs are consistently met or exceeded.
  • Manage and optimize resource allocation, ensuring the right resources are deployed to the right tasks.
  • Coordinate service delivery teams across various locations, ensuring consistent communication and collaboration.
  • Ensure timely, efficient, and cost-effective delivery of services to all clients.
  • Monitor resource performance and adjust strategies as necessary to improve efficiency.
  • Develop and implement strategies for resource optimization and improvement.
  • Act as the primary point of contact for clients, ensuring that their service needs are understood and met.
  • Provide guidance and support to team members, fostering a collaborative and results-driven environment.
  • Ensure that teams are aligned with company goals and adhere to best practices and processes.
  • Coordinate cross-functional teams to resolve issues and implement service improvements.
  • Build and maintain strong relationships with stakeholders at multiple companies, ensuring satisfaction with service delivery.
  • Address client issues or concerns in a timely manner and provide effective solutions.
  • Conduct regular service reviews with clients to assess performance and identify areas for improvement.
  • Identify opportunities to improve service delivery processes and implement solutions to enhance efficiency and quality.
  • Monitor service delivery performance metrics and generate regular reports for senior management.
Qualifications
  • Bachelor’s degree in Computer Science, IT, Operations Management, or a related field.
  • ITIL certification or experience in service management.
  • Project Management certification (PMP or Agile)
  • Proven experience in a service delivery, operations, or resource management role, preferably managing services for multiple companies.
  • Experience managing services in an outsourced or multi-company environment.
  • Strong understanding of service delivery frameworks and methodologies (ITIL, SLA management, etc.).
  • Excellent leadership and people management skills, with experience in managing cross-functional teams.
  • Proficiency in resource management and project management tools
  • Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
  • Strong communication and interpersonal skills with experience managing client relationships.
  • Strong organizational skills with attention to detail.
  • Flexibility and adaptability to changing client needs and service requirements.
Job Type: Full-time
Pay: ₦300,000.00 per month

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