Job Opportunities in Nigeria
October 30, 2024
Lead recruit
Nsukka
FULL TIME
QSR General Manager- NSSUKA
Job Title: Store General Manager
Location: Multiple Locations
Job Summary:
As a Store General Manager (SGM),, you will oversee all operational, financial, and personnel activities to drive the performance and growth of your assigned store(s). This role demands a proactive leader who can ensure consistent adherence to company standards, maintain an excellent customer experience, optimize financial performance, and inspire team members in a fast-paced quick service restaurant (QSR) environment. Reporting directly to the Area Manager, the SGM will champion quality, efficiency, and staff development.
Key Responsibilities:
Pay: ₦150,000.00 - ₦280,000.00 per month
Application Question(s):
Location: Multiple Locations
Job Summary:
As a Store General Manager (SGM),, you will oversee all operational, financial, and personnel activities to drive the performance and growth of your assigned store(s). This role demands a proactive leader who can ensure consistent adherence to company standards, maintain an excellent customer experience, optimize financial performance, and inspire team members in a fast-paced quick service restaurant (QSR) environment. Reporting directly to the Area Manager, the SGM will champion quality, efficiency, and staff development.
Key Responsibilities:
- Operational Excellence:
- Ensure smooth daily operations, meeting high standards in food quality, customer service, cleanliness, and safety.
- Implement and monitor adherence to operational procedures and compliance with health and safety regulations.
- Oversee inventory management, ordering, and stock control to maintain optimal stock levels and reduce wastage.
- Financial Management:
- Develop and manage store budgets, monitor financial performance, and achieve revenue, cost, and profitability targets.
- Analyze sales, expenses, and profitability metrics, and implement action plans to maximize performance.
- Identify and implement cost control measures and improve efficiencies across operations.
- Staff Leadership and Development:
- Recruit, train, and develop team members, fostering a positive work culture and high team morale.
- Conduct performance evaluations, identify training needs, and support career growth through coaching and mentoring.
- Create and manage staff schedules to ensure adequate coverage while minimizing labor costs.
- Customer Experience:
- Maintain a customer-centric environment that provides outstanding service and promotes customer satisfaction and loyalty.
- Handle escalated customer issues with tact and professionalism, ensuring quick resolution and a positive outcome.
- Sales and Marketing Support:
- Collaborate with the marketing team to implement local promotions and initiatives that drive traffic and sales.
- Analyze customer feedback and market trends to make data-driven decisions that enhance customer experience and sales.
- Quality Control:
- Monitor food preparation processes to ensure that standards of quality, presentation, and portion control are met.
- Ensure all equipment and facilities are in good condition and promptly address any maintenance needs.
- Bachelor’s degree in Business Administration, Hospitality, or a related field; or equivalent experience in restaurant/store management.
- Minimum of 3–5 years’ experience in a managerial role within the QSR, retail, or hospitality industry.
- Proven track record of achieving sales and profit targets in a fast-paced environment.
- Excellent leadership, interpersonal, and communication skills.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in MS Office (Word, Excel) and restaurant management software (preferred).
- Demonstrated ability to manage staff scheduling, labor costs, and inventory efficiently.
- Customer-centric approach with a commitment to quality and service.
- Strong analytical and decision-making skills.
- Adaptable, results-driven, and able to work under pressure.
- Ability to build and maintain a high-performance team.
- This role requires flexibility in work hours, including weekends, evenings, and holidays, as required.
- Physical demands include standing for extended periods and the ability to lift up to 50 pounds.
Pay: ₦150,000.00 - ₦280,000.00 per month
Application Question(s):
- Are you familiar with these terms; EBITDA, P n L, Gross Margin, Cost of Goods,
- QSR Management: 5 years (Required)
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