Job Opportunities in Nigeria

The job holder is required to achieve customer growth and retention management for a specific portfolio through
Key Roles and Responsibilities

• Serve as client’s advocate and trusted advisor on financial

matters.

• Handle all client enquiries effectively and resolve complaints

appropriately.

• Build relationships with customers and organizations.

• Build good relationship with business heads to drive

products sales and acquisition within identified markets.

• Build, strengthen, and leverage internal networks, alliance

partnerships and relationships.

• Sell, Cross-sell and Upsell the Bank’s products for optimum

build-up of revenue.

• Implement marketing strategies / programs laid out by the

Bank to boost profit.

• Listen to customer requirements and present appropriate

solutions to make a sale.

• Achieve set deposit targets / Contributions by acquiring

business / investment deals from Individuals and Corporate
entities.

• Source clients for both savings, Current and fixed deposit

accounts in line with set target.
Create quality risk assets to meet set targets.

• Package customers’ credit requests in line with credit

policies & procedures of the bank

• Monitor and ensure customers’ compliance with credit

agreements.

• Manage client expectations regarding what can and cannot

be done by the Bank.

• Ensure proper know your customer (KYC) requirements are

conducted on customers.

• Draw up work schedules for identifying and marketing

prospective customers.

• Maintain good public relations with current and prospective

customers.

• Plan and report on Marketing calls for the unit.

• Monitor the unit’s performance against

monthly/quarterly/annual plans.

• Deliver high-quality client service and customer retention

approach to manage client relationships and enhance
product sales.

• Achieve agreed individual performance targets for deposit

growth, income generation, product sales and new client
growth targets.
Skills and Competencies

• Business acumen and analytical skills

• Excellent Relationship Management and interpersonal Skill

• Good level of computer program (MS. Word & Excel)

• Good understanding of business process

• Attention to detail.

• Enthusiastic, passionate with a commitment to delivering

exceptional standards of customer service always.

• Proactive decision-maker

• Analytic skills/Problem Solving.

• Unquestionable integrity and high level of commitment

Experience and Qualifications

• Degree in Finance, Accounting, Economics, or related

discipline in a recognised university. A postgraduate
qualification or relevant professional certification would be
an added advantage.

• A minimum 4 years’ banking experience in sales and credit

• Good knowledge of Basic Accounting and Financial Analysis,

Business Law, Business/Financial Advisory services, Banking
Operations, Leasing, Trade Services, Laws, and regulations
relating to Banking.

• Credit Risk Assessment and Analysis skills, relationship

management and networking skills, excellent business
writing and presentation skills.

• Good understanding of economic trends and implications on

the banking/finance sector
Key Performance Indicators

• Customer growth in volume and value

• Customer experience and cross selling

• Customer satisfaction index

• Customer retention index

• Profitability rate

Kindly apply if you have proven experience and competence.
Job Type: Full-time
Pay: ₦400,000.00 per month