Our client is a leading service & retail-based company in Nigeria with a commitment to providing the best electronic products, installation, and after-sales services. Due to expansion, they need a Service Centre Manager. JOB RESPONSIBILITY:
Timely implementation of Promotions, price update and directives from HO.
Provide excellent customer service and support to clients.
Prepare detailed reports on service performance and feedback.
Dealer escalation resolution and issues handling.
Customer satisfaction and Happy calling ∙Call center management handling.
Oversee the daily operations of service centers – In line with the organization’s Vision
JOB REQUIREMENTS:
Minimum 5 years related experience in Electronics Service Centre
Bachelor Degree (BE preferred)
Ability to effectively communicate with people at all levels and from various background