Customer Service § Ensures the delivery of brand promise and provides exceptional guest service at all times. § Be familiar with the hotel’s products, services and policies. § Ensures positive interaction and brand contact with guest and colleagues. § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § Provides excellent service to internal customers as appropriate.
Operational § Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed. § Embraces all Touches of Hyatt and the Food and Beverage Top 20. § Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. § Executes daily operations as per the SOP’s and prepares food as per the mie-en-place list of the designated section. § Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job. § Requires to carry raw materials from storage area to preparation area as frequently as the job demands. § To produce a consistent and high quality product. § To monitor operating supplies and reduce spoilage and wastage. § Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests § Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others. § Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way. § Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary. § Assists in quality control of items. § Sets up buffet presentations. § Ensures the sanitation standards for kitchen are being met. § Should be able to handle interactive live station as per Hyatt standard. § Demonstrates detailed job knowledge, manual ability and technical expertise in his current role. § Maintains stable performance under pressure and in stressful work situations. § Ensures professional, high quality work standards are met. § Adhere to the relevant task list for the current position
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