September 23, 2024

Peter Warren Automotive Holdings

Warwick Farm

FULL TIME

Warranty Administrator - Toyota

Peter Warren Automotive is one of Australia’s largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

We are currently accepting applications for a full-time Warranty Admin Clerk to join our Toyota team at Warwick Farm.

What the role entails:

Processing all warranty paperwork for our brands
Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
Reconciling all warranty receivables and working with the accounting department to obtain payments.
Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
Accurately completing clocking times and parts tagging
Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal.

What we are looking for:

Previous experience working as a Warranty Admin Clerk within the Automotive Industry is preferred
Full work rights in Australia
Mechanical knowledge would be advantageous
Strong interpersonal and communication skills
Strong organisational skills with the ability to prioritise
Excellent attention to detail and following processes
Ability to provide great customer service
Effective conflict resolution skills to facilitate positive outcomes in a timely manner
Ability to work within a team environment with a can do attitude