September 17, 2024

Interchange Shoalhaven

Nowra

FULL TIME

Scheduler - Disability Support Services

Are you an organised and detail-oriented individual with a passion for making a difference in the community? Join our team at Interchange Shoalhaven and play a pivotal role in ensuring that our clients receive the support they need, when they need it!
About Us:
At Interchange Shoalhaven, our purpose is clear: to enable participants and clients to live their life, their way. We envision a community where all people have choice and can lead their best lives. Join us in this rewarding mission, where your role as a Scheduler will directly impact the lives of NDIS participants, other clients, carers, and support staff.
About the Role:
This is an office-based role located in Shoalhaven. As a Scheduler, you will be responsible for coordinating schedules for a variety of clients, including NDIS participants. You’ll work as part of a Scheduling Team and closely with the Participant Care Manager to ensure the efficient and effective delivery of services. This role involves managing timesheets, responding to inquiries, and making real-time scheduling adjustments to meet the needs of our diverse client base and support staff.
Key Responsibilities:

Generate and manage monthly schedules using our scheduling software.
Respond to scheduling inquiries from clients, participants, staff, and other stakeholders.
Update and amend rosters to reflect client needs, staff availability, and business requirements.
Collaborate with the Participant Care team and support staff to optimise service delivery.
Complete management of timesheets for support staff.
Ensure all files, shift notes and records are maintained in line with industry compliance.
This role also includes shared on-call phone support for urgent after-hours scheduling needs, rotated among the team

About You:

Experience in the disability sector or a related field, particularly in scheduling or rostering.
Knowledge of NDIS regulations, pricing policies, and reporting requirements.
Knowledge of industry awards including penalty rates, allowances and overtime.
Strong communication skills, both written and verbal.
Qualifications in Allied Health, Community Services, or related Human Services are preferred.
Ability to problem-solve and make client-centred decisions in a fast-paced environment.
Flexibility to adapt to changing client needs and industry policies.
Demonstrated commitment to ethical standards and person-centred care.

What We Offer:

Generous salary packaging benefits of up to $18,500 per year to increase your take-home pay.
A supportive and collaborative office-based team environment.
Opportunities for professional development and career progression.
A chance to make a real impact in the lives of people from diverse backgrounds.
Full training and support to ensure your success in the role.

How to Apply:
If you are passionate about making a positive difference in the community and have the skills and experience we are looking for, apply now!
To apply, please submit your resume and cover letter outlining your suitability for this position either here or through our website: www.is.org.au
Job Type: Full-time
Pay: $40.00 – $45.00 per hour
Expected hours: 38 per week
Benefits: