October 17, 2024

Link Group

Auburn

IT Scheduler

Overview

This role is crucial for the successful partnership with the IT Development Team in the effective delivery of internal and external clients essential and marketing communications. The IT Development Team aims to support and contribute to the strategic direction and gain operational efficiencies in the delivering outbound client communications across the wider MUFG Pension & Market Services and external Clients alike.

Each client requires comprehensive understanding of their unique requirements and ensuring we provide tailored and specializes approach to meet the business objectives.

This role is crucial in the managing of the and prioritising customer correspondence-centric jobs, changes, and tasks within the IT team. To be successful in this role requires understanding of production tasks to prioritise effectively, time management and organisation, effective communication to partner with internal and external stakeholders.

Key Accountabilities and main responsibilities

Strategic Focus

Product Knowledge: Demonstrate and maintain expert knowledge of the product types and client needs to ensure effective delivery.
Production Delivery: Coordinate collation of all artefacts required for prioritisation, process and scheduling of correspondence related activity, across all applications.
Comprehensive Skills Inventory: Maintain a list all the skills each team member possesses, including technical skills, soft skills, and any certifications to ensure effective coordination of production tasks and identify further training opportunities.
Identify Skill Gaps: Analyse the register to identify any skill gaps within the team.
Plan Cross-Training: Assess and coordinate cross-training sessions to upskill team members and promote culture of knowledge sharing and continuous learning.
Partner with Team Leaders: Ensure ongoing meetings with focus on skills register and support training and development opportunities.

Operational Management

Consult with Developers and Team Leaders: Discuss the requirements with developers and team leaders to identify the resources needed for infrequent projects.
Provide Assessment: Provide skilled assessment on estimated delivery time for projects based on collected information and consideration of team operations and requirements.
Set Delivery Timelines: Determine realistic delivery timelines considering the team’s current workload, priorities and mail date.
Regular Status Updates: Provide consistent updates and communications tailored to different audience types as required.
Key Delivery Metrics: Establish, monitor, and report on the team’s key performance indicators.
Management Reporting: Assist in the preparation and distribution of management reports and dashboards.
WIP Meetings: Represent the IT Development team in Work In Progress (WIP) meetings.
Stakeholder Collaboration: Work closely with Account Mangers and stakeholders to ensure all necessary items for job progression are provided.
Engagement of Stakeholders: Ensure the appropriate and Account Managers and stakeholders are engaged throughout the process.
Management Support: Ensure the delivery of projects according to projected plans and ongoing schedule management, and escalate concerns or issues to Team Leader as required.

Governance & Risk

Process Improvement: Actively contribute to developing process improvements that offer an improved customer experience for stakeholders who raise work requests.
Data Quality Management: Regularly review and maintain data to ensure it is accurate, complete, and up-to-date.
Implement Standards: Establish and enforce data quality standards and best practices.
Automate Processes: Use automation tools to streamline data collection and reporting processes.
Regular Audits: Conduct regular audits to identify and rectify any data quality issues.
Training: Provide training to team members on data management best practices.
Feedback Loop: Create a feedback loop to continuously improve data quality based on user input and reporting outcomes.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Customer Focused and Service Oriented: Prioritise customer needs and provide excellent service and ensure SLA’s are met.
Process Knowledge: Familiarity with IT practices and principles.
Project Management and Scheduling: Demonstrated experience with project management and scheduling techniques.
CCM Experience: Understanding of Customer Communication Management (CCM).
Mail House Experience: Experience working in a mail house environment.
Commercial Agreements and Risk Awareness: Knowledge of commercial agreements and a focus on risk management and delivery.

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.
Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.